Commercial Claims Handler

Sedgwick Claims Management Services Ltd; United Kingdom; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

SIPP

25 days + bank holidays

Private healthcare

Life assurance

Employee assistance program

Wellbeing digital GP apps

Group income protection

Discounts on products and services

Flexible working

Job summary

Sedgwick Claims Management Services Ltd is hiring a Desk-Based Commercial Claims Handler UK-wide in a permanent, hybrid role. You will manage commercial property claims end-to-end, including virtual site inspections and rapid liability decisions, coordinating with customers, clients, brokers and suppliers to drive efficient settlements.

The role emphasizes technical quality, professional development, and exceptional service, with flexible working from home or office and ongoing training

Qualifications

• Demonstrated end-to-end management of commercial property claims.
• Ability to conduct virtual site inspections using smartphone video technology.
• Strong communication with customers, clients, brokers and suppliers.

Responsibilities

• Oversee all aspects of a claim from liability decisions to final settlement.
• Coordinate cost control and contractor appointments to drive efficient outcomes.
• Maintain high standards of technical quality and customer satisfaction.

Skills

Commercial claims

Field-based acumen

Technical competence

Professional accreditation

BI complexity

Adaptive autonomy

Education

CILA (desirable)

Job description

## Commercial Claims HandlerApply: United Kingdom: Full time: Posted Today: R79843By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.Commercial Claims Handler### **Job Location:** UK wide - hybrid working### **Job Type:** Permanent### **Remuneration:** Competitive salary taking into account skills, experience and qualifications # **We have an exciting opportunity for a Commercial Claims Handler UK wide.** This is a unique opportunity to join a forward-thinking team as a Desk-Based Commercial Claims Handler, where innovation meets technical excellence. Working alongside the Commercial focal-point team, you’ll handle commercial property claims from start to finish, and where required using cutting-edge smartphone video technology to conduct virtual site inspections and customer interviews. Your early decisions on liability and contractor appointments will help drive claims forward efficiently and effectively. In this fast-paced, desk-based environment, you’ll be the central point of contact for all parties involved in the claim—customers, clients, brokers, and suppliers—ensuring seamless communication and project management. You’ll oversee every aspect of the claim, from cost control to final settlement, all while maintaining the highest standards of technical quality and customer satisfaction. You’ll be confident with technology, adaptable to change, and passionate about delivering exceptional service. With a grasp of business interruption claims and a commitment to professional development, you’ll thrive in this modern, customer-focused setting. In return, you’ll be supported with the tools and flexibility needed to succeed, including hybrid working options and access to innovative systems. If you’re driven, detail-oriented, and ready to make a real impact in claims handling, this role offers a rewarding and progressive career path. # **The skills you will have when you apply:** * **Commercial Claims Proficiency** – Demonstrated capability in managing end-to-end commercial property claims with precision and accountability.* **Field-Based Acumen** – Prior engagement as a commercial loss adjuster is regarded as a significant professional advantage.* **Technical Competence Commitment** – Evident willingness to acquire and apply advanced technical and professional expertise intrinsic to the role.* **Professional Accreditation** – Ideally qualified or actively pursuing CILA to reinforce industry standing.* **Complexity in Business Interruption** – Comprehensive understanding of BI claims and their inherent intricacies, ensuring robust analytical judgement.* **Adaptive Autonomy** – Capacity to operate independently, exercise initiative, and maintain flexibility during surge conditions or evolving operational demands. # **What we’ll give you for this role:** **Remuneration & more** * Competitive salary taking into account skills, experience and qualifications* A Self Invested Personal Pension Scheme (SIPP)* Holiday allowance of 25 days plus bank holidays* Flexible working from our office or your home **Health & support** * Private healthcare plan (including pre-existing conditions)* Life assurance* Employee assistance programme for employee wellbeing* Wellbeing and digital GP apps* Group Income Protection **Other benefits** * Voluntary flexible benefits – green car scheme, health assessment, travel insurance, dental cover, cycle to work scheme, season ticket loan* Discounts on various products and services # **This isn't just a position, it's a pivotal role in shaping our industry** At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day. You'll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance. # **Next steps for you:** **Think we'd be a great match? Apply now – we want to hear from you.** If you’re unsure whether you have all the skills needed then do apply – we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between. Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation. After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).#LI-HYBRID