Commercial Claims Handler

TN United Kingdom; Birmingham; On-site; GBP 25,000 - 45,000; Full time

Job summary

Join a dynamic insurance broker as a Commercial Insurance Claims Handler in Birmingham, where your expertise in handling various claims will shine. This role emphasizes exceptional customer service, ensuring that clients receive the best outcomes while adhering to compliance and regulatory standards. With a focus on growth, you'll have the opportunity to engage in exciting projects and develop your career further. The company fosters collaboration and offers a supportive environment, making it an ideal place for those looking to advance in the insurance field. Embrace this chance to make a real impact in a thriving team!

Benefits

Competitive holiday allowance

Death in Service benefit

Company pension scheme

Parking at the office

Generous maternity and paternity leave

Flexible benefits package

Discounts on technology and electronics

Comprehensive learning & development framework

Cycle to work scheme

Support for fundraising initiatives

Qualifications

• Proven experience in handling commercial insurance claims.
• Strong understanding of compliance and FCA regulations.

Responsibilities

• Manage claims across various products ensuring service standards are met.
• Provide clients and broking department with claims information and reports.

Skills

Commercial Claims Handling

Customer Service

Motor Insurance

Property Insurance

Liability Insurance

Problem Solving

Time Management

Communication Skills

Education

CII Certification or working towards

Tools

Acturis

MS Excel

MS Word

Outlook

Job description

We have an exciting opportunity for an experienced Commercial Insurance Claims Handler to join our Claims Specialty Team based in Birmingham. This role is very customer focused, requiring you to provide an excellent claims service to our clients. Your proven claims handling experience within all classes of commercial claims will allow you to ensure professional and efficient management of all claims from cradle to grave, dealing with these classes of business and presenting claims MI.

This role would suit a person who is keen to progress within insurance (who is either CII qualified or working towards), is a natural multi-tasker and well versed in motor, property and liability insurance claims handling. You will put the customer at the heart of everything you do, utilising know your customer (KYC) and treating customers fairly (TCF) methodologies, handling claims in line with compliance, FCA regulations and business policies & procedures.

As the business goes through a period of growth, there will be plenty of opportunities to get involved in other exciting projects.

Responsibilities:

• You will be managing claims from across different products, such as Property, Liability, Marine and Business Interruption ensuring service standards are met and/or exceeded.
• You will keep an efficient diary system for all claims, ensuring claims are chased as required.
• You will develop and maintain a full understanding of Acturis.
• You will provide the broking department and clients with claims information and reports as required.
• You will ensure complex claims are handled as per the group procedures.
• You will acknowledge all new claims to both clients and insurers and keep clients informed, ensuring the best outcome on each claim.
• You will produce claims MI/claims reports when required.
• You will meet with clients and present claims information when required.
• You will undertake any other duties as requested by management on an ad-hoc basis.
• You will ensure personal CPD is managed and kept up to date by keeping skills and knowledge current.

Experience:

• You will have robust Property, Liability, Marine and Business Interruption insurance claims handling experience, coupled with strong commercial awareness and full understanding of insurance claims procedures.
• You will be passionate about the delivery of exceptional customer service experience, applying TCF and KYC methodologies.
• Acturis system knowledge (desirable not essential), being able to use MS Excel, MS Word and Outlook.
• You will be cert CII, or working towards this or similar.
• You will be highly organised and have great time management.
• You will have a positive ‘can do attitude’ and will be a natural problem solver, multi-tasker, along with a high level of attention to detail.
• You will have excellent communication skills both verbally and written.

Further information:

As well as a competitive salary we offer the following benefits:

• Competitive holiday allowance with the annual option to buy additional days.
• Death in Service benefit of x4 salary.
• Company pension scheme.
• Parking at the office.
• Very generous maternity and paternity leave packages.
• A flexible benefits package which allows you to add additional benefits to your overall package.
• Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more.
• Discounted rates on PIB products.
• We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more.
• We also offer a wide range of discounts including a kids pass – giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose.
• PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development.
• Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity.
• PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB’s carbon footprint.

Why Work For Us?

PIB Insurance Brokers are a dynamic insurance broker attracting individuals with a wealth of experience in the insurance market. We provide expertise across a broad range of specialisms including professions, property, construction, transportation, trade credit, real estate, leisure, construction, haulage, and charities.

This is an exciting time to join the team in one of our offices around the UK. Collaboration is at the heart of everything we do and we believe that working together as one team is better for our customers, our businesses, and our employees.

PIB Insurance Brokers is part of PIB Group, which means that we can enjoy the strength and leverage that come with being part of a larger group for the benefit of our people as well as our customers.