Claims Handler - Corporate & Commercial

TN United Kingdom; Birmingham; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Claims Handler to join their Birmingham team. This role involves managing commercial claims from initiation to resolution, ensuring efficient service delivery. You will collaborate with internal teams and external partners, analyze claims data, and negotiate settlements to achieve the best outcomes for clients. The ideal candidate will possess strong analytical and communication skills, with a focus on client relationship management. Join a dynamic team that values diversity and supports career progression in a collaborative environment.

Qualifications

• Strong understanding of commercial insurance policies and claims procedures.
• Brokerage experience is essential for this role.

Responsibilities

• Handle commercial claims from start to finish with expertise.
• Collaborate with teams for timely resolution of claims.
• Negotiate settlements with insurers for optimal outcomes.

Skills

Analytical skills

Problem-solving skills

Decision-making skills

Communication skills

Negotiation skills

Interpersonal skills

Customer-focused approach

Independence

Prioritization

Resilience under pressure

Education

GCSE Maths

GCSE English

CII Certification

CILA Certification

Job description

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Claims Handler - Corporate & Commercial, Birmingham

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Client:

Location:

Birmingham, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

585713f65063

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Who are we?

Howden is a collective – a group of talented and passionate people around the world. We have pushed the boundaries of insurance, united by a shared passion and no-limits mindset. Our strength lies in our ability to collaborate as a global team of 18,000 employees across over 100 countries.

People join Howden for many reasons, but stay because of our culture. It’s what sets us apart and why employees turn down headhunters. Whether your priorities are work/life balance, career progression, sustainability, or volunteering, you’ll find like-minded people driving change at Howden.

At Howden, Corporate & Commercial insurance is more than just what we do – it’s who we are. We support clients through complex commercial risks, understanding diverse business needs, and crafting bespoke solutions to help them grow. Our expertise allows us to protect assets and fuel progress. We celebrate client success and support them through challenges.

We are offering an exceptional opportunity for a Claims Handler to join our Birmingham team. You will play a vital role in delivering detailed and efficient claims service, managing a portfolio from start to finish to ensure the best outcomes.

The Role:

• Handle commercial claims from start to finish, demonstrating expertise in policies, coverage, and procedures.
• Evaluate and process claims accurately within timelines and guidelines.
• Collaborate with internal teams and external vendors for timely resolution.
• Analyze claims data, identify trends, and develop risk reduction strategies.
• Build positive relationships with clients, brokers, and industry partners.
• Stay informed on industry trends, regulations, and emerging technologies.
• Present reports and key performance indicators effectively.
• Conduct on-site visits, investigate circumstances, and build robust claims.
• Negotiate settlements with insurers to achieve optimal outcomes.

Knowledge:

• Strong understanding of commercial insurance policies, coverage types, and claims procedures.
• Brokerage experience is essential.
• Effective client relationship management skills.
• Understanding of legal principles and regulatory frameworks.

Skills:

• Analytical, problem-solving, and decision-making skills.
• Excellent communication, negotiation, and interpersonal skills.
• Customer-focused approach.
• Ability to work independently, prioritize, and meet deadlines.
• Confidence, assertiveness, and resilience under pressure.
• Experience providing emotional support and reassurance to clients.

Qualifications:

• GCSE Maths and English (or equivalent).
• CII & CILA certifications are assets.

What do we offer in return?

A career you define. We value diversity and seek individuals who share our values: bravery, support, and making a positive difference.

Reasonable adjustments

We are committed to providing accommodations to meet your needs, including flexible hours or hybrid working where possible. If you’re interested but have concerns, apply anyway, and we will assist with any adjustments needed.

*Not all roles can accommodate all adjustments. Contact your Recruitment Partner for more information.