Commercial - Business Account Manager

Finsbury Food Group; Cowbridge; On-site; GBP 42,000 - 56,000; Full time

Job summary

Finsbury Food Group is seeking a proactive Business Account Manager to own the commercial performance and day-to-day relationship with a UK grocery retailer. You will lead end-to-end commercial planning—P&L, forecasting, pricing, promotions—and drive growth through product development with NPD, Technical, Marketing, and Finance teams.

A proven track record in account management and strong stakeholder engagement are essential to succeed in this challenging, fast-paced role.

Qualifications

• Proven experience in Account Management or Commercial roles, ideally with exposure to major UK grocery retailers.
• Strong track record of building customer relationships and delivering commercial growth.
• Experience managing projects, development pipelines, or cross-functional initiatives.
• Excellent communicator, influencer, and presenter with confidence engaging senior stakeholders.

Responsibilities

• Take full ownership of the commercial performance and day-to-day relationship with a UK grocery retailer.
• Lead the full commercial planning process—P&L, forecasting, pricing and promotions, and tracking performance.

Skills

Account management

Commercial growth

Forecasting

Negotiation

MS Excel

Project management

Stakeholder engagement

Communication

Tools

MS Excel

CRM systems

Job description

This is what you’ll actually do!As Business Account Manager, you’ll take full ownership of the commercial performance and day-to-day relationship with one of the UK’s top grocery retailers.

Interested in this role You can find all the relevant information in the description below.

You’ll be the key point of contact, building strong relationships, understanding customer priorities, and ensuring our plans, proposals, and product developments align with their long-term strategy.You’ll lead the full commercial planning process—managing the P&L, forecasting, negotiating pricing and promotions, and tracking ongoing performance.

Alongside this, you’ll oversee a range of product development projects, working closely with NPD, Technical, Marketing, Finance, and site teams to ensure launches land on time and meet both commercial and customer expectations.A big part of your role will be identifying and driving growth opportunities, whether through expanding existing ranges, introducing new formats, or improving promotional and forecast accuracy.

When challenges arise, you’ll act as the escalation point, resolving issues quickly and maintaining excellent service. Your success will be measured through key KPIs such as sales and profit delivery, forecast accuracy, launch execution, and overall account growth.

Ideally this is you!

• Proven experience in Account Management or Commercial roles—ideally with exposure to major UK grocery retailersStrong
• track record of building customer relationships and delivering commercial growth
• Experience managing projects, development pipelines, or cross-functional initiativesIdeally
• retail own-brand experience, with understanding of development processes and commercial evaluationExcellent
• communicator, influencer, and presenter with confidence engaging senior stakeholdersSkilled
• in forecasting, planning, negotiation, and commercial analysisCompetent
• in MS Office (particularly Excel) and familiar with commercial systems/toolsHighly
• organised and capable of managing multiple projects simultaneouslyPositive
• attitude, resilient mindset, and a willingness to take on new challenges

JobFamilyTier 3aJobFunctionCommercialPayTypeSalary