Commercial Apprentice - CMP Products

British Engines (UK) Limited; Cramlington; Presencial; GBP 14.000 - 18.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

9-day fortnight (9/10)

Wellbeing app

Descripción de la vacante

CMP Products in Cramlington is seeking a Commercial Apprentice to gain hands-on experience supporting customers and colleagues while working towards a Level 3 Business Administration apprenticeship.

You'll learn to respond to enquiries, support complaints, process orders, and undertake a range of administrative tasks, including using the IFS system and handling import/export paperwork.

The role offers a 9-day fortnight and wellbeing app, with full-time hours and structured training.

Formación

• Excellent communication skills and a professional approach.
• Good Microsoft Office skills.
• Keen to learn and develop while working towards the Level 3 Business Administration apprenticeship.
• Committed to following health, safety and environmental procedures.
• No previous experience required; suitable for school leavers or career switchers.

Responsabilidades

• Respond to customer enquiries by email and telephone; record, investigate or direct requests.
• Take prompt action to resolve customer queries; involve colleagues when needed.
• Record customer complaints promptly in the IFS system.
• Support complaint investigations and coordinate actions to resolve issues.
• Organise customer returns in line with procedures.
• Communicate technical, commercial and order-related information clearly.
• Assist with import/export documentation; liaise with distributors, agents and overseas offices.
• Help prepare and issue invoices; ensure documentation requirements are met.
• Complete accurate administrative tasks and develop IFS knowledge; participate in training and apprenticeship activities.

Conocimientos

Communication skills

Microsoft Office

Attention to detail

Problem solving

Customer service

Educación

Level 3 Business Administration apprenticeship

Descripción del empleo

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required have also been included.

Job details

Job reference REQ000988 Date posted 02/11/2026 Application closing date 30/11/2026 Location Cramlington - CMP Products Contractual hours 35 Basis Full Time Job category/type Apprenticeship - Business Attachments Blank

As a Commercial Apprentice you will gain hands-on experience supporting customers and colleagues. You'll build your skills across customer service and commercial administration while working towards a Level 3 Business Administration apprenticeship.

With guidance and training, you'll learn how to respond to customer enquiries, support complaints and returns processes, provide accurate order information, and complete a range of administrative and supporting documentation tasks.

You'll also develop your knowledge of CMP's IFS business system and help maintain positive working relationships with customers.

What you'll be doing

• Responding to customer enquiries by email and telephone, recording, investigating or directing requests as appropriate.
• Taking prompt action to resolve customer queries, involving relevant colleagues when needed.
• Recording customer complaints promptly and accurately within the IFS system.
• Supporting complaint investigations and helping to coordinate actions to resolve issues.
• Organising customer returns in line with relevant procedures when required.
• Communicating technical, commercial and order-related information clearly and professionally.
• Assisting with import and export documentation, and liaising with distributors, agents and overseas offices.
• Helping to prepare and issue invoices, ensuring customer documentation requirements are met.
• Completing accurate administrative tasks, developing your IFS knowledge and skills and actively participating in training, development and apprenticeship activities.

Who we're looking for

You'll have excellent communication skills and a helpful, professional approach, along with good general Microsoft Office skills and attention to detail. You'll be able to approach problems logically and be keen to learn and develop while working towards a Level 3 Business Administration apprenticeship. You'll also be committed to following health, safety and environmental procedures. No previous experience is required, although experience in customer service, administration or a customer-facing environment would be helpful. Familiarity with business or customer management systems would also be an advantage.

To support an improved work-life balance, CMP operates a 9-day fortnight (9/10) working pattern. This allows employees to work compressed hours and, as a result, enjoy every other Friday off.

• Wellbeing app (Employee Assistance Program)