Commercial Admin Apprentice, Level 3 (9/10 Fortnight)

British Engines (UK) Limited; Cramlington; Presencial; GBP 14.000 - 18.000; Tempo integral

Benefícios oferecidos por esta vaga

9-day fortnight (9/10)

Wellbeing app

Resumo da vaga

CMP Products in Cramlington is seeking a Commercial Apprentice to gain hands-on experience supporting customers and colleagues while working towards a Level 3 Business Administration apprenticeship.

You'll learn to respond to enquiries, support complaints, process orders, and undertake a range of administrative tasks, including using the IFS system and handling import/export paperwork.

The role offers a 9-day fortnight and wellbeing app, with full-time hours and structured training.

Qualificações

• Excellent communication skills and a professional approach.
• Good Microsoft Office skills.
• Keen to learn and develop while working towards the Level 3 Business Administration apprenticeship.
• Committed to following health, safety and environmental procedures.
• No previous experience required; suitable for school leavers or career switchers.

Responsabilidades

• Respond to customer enquiries by email and telephone; record, investigate or direct requests.
• Take prompt action to resolve customer queries; involve colleagues when needed.
• Record customer complaints promptly in the IFS system.
• Support complaint investigations and coordinate actions to resolve issues.
• Organise customer returns in line with procedures.
• Communicate technical, commercial and order-related information clearly.
• Assist with import/export documentation; liaise with distributors, agents and overseas offices.
• Help prepare and issue invoices; ensure documentation requirements are met.
• Complete accurate administrative tasks and develop IFS knowledge; participate in training and apprenticeship activities.

Conhecimentos

Communication skills

Microsoft Office

Attention to detail

Problem solving

Customer service

Formação

Level 3 Business Administration apprenticeship

Descrição da vaga

CMP Products in Cramlington is seeking a Commercial Apprentice to gain hands-on experience supporting customers and colleagues while working towards a Level 3 Business Administration apprenticeship.

You'll learn to respond to enquiries, support complaints, process orders, and undertake a range of administrative tasks, including using the IFS system and handling import/export paperwork.

The role offers a 9-day fortnight and wellbeing app, with full-time hours and structured training.