Commercial and Operations Manager

Ian Williams Ltd; Romsey; On-site; GBP 65,000 - 95,000; Full time

Benefits offered by this job

Profit sharing

Car allowance

Pension up to 10%

Additional leave buy/sell

Annual pay reviews

Life assurance

Medical insurance

Training & development

Discounts with suppliers

Charity support

Job summary

Ian Williams Ltd seeks a Commercial and Operations Manager to lead our Romsey capital business unit, inspiring teams and delivering value for customers across housing, defence and public sector projects in Hampshire and the New Forest.

You will drive profitability, monitor KPIs, manage budgets up to £10 million, and develop high-performing teams while maintaining safety and quality standards.

Qualifications

• Leadership experience in contracting, housing or public sector.
• Experience with budgets of £3–£10 million.
• Strong client relationships and understanding of KPIs/SLAs.
• Ability to develop and empower high-performing teams.

Responsibilities

• Lead delivery of capital works contracts to meet customer expectations.
• Drive contract profitability, cash flow and financial controls.
• Monitor KPIs and ensure safety, quality, cost and programme targets.
• Manage commercial risk and contractual obligations.
• Build trusted customer relationships for future growth.
• Lead, develop and empower operations, commercial and support teams.
• Manage billings, WIP and debt to achieve cash targets.
• Develop reliable subcontractor supply chain.
• Support business development, tender submissions and growth.
• Contribute to budgets and long-term planning.

Skills

Leadership

Budgeting

Contract management

KPIs & SLAs

People development

Job description

Are you a commercial and/or operational leader who knows how to inspire teams, deliver outstanding results and create lasting value for customers? At Ian Williams, we are looking for a driven Commercial and Operations Manager who shares our values and is passionate about developing people, improving performance and making a positive difference.

Reporting to the senior leadership team, you will take full accountability for the commercial and operational performance of our Romsey capital business unit. You will balance customer satisfaction, profitability, quality, safety and sustainable growth while leading planned investment programmes for key housing, defence and public sector clients across Hampshire and the New Forest.

What We Offer

• Company profit share scheme (9.33% of base salary achieved last year)
• Car allowance, private mileage scheme and fuel card
• Enhanced employer pension contribution of up to 10%, or a savings scheme
• Annual leave including public holidays, with the option to buy up to five days or sell up to three days each year
• Annual pay reviews
• Life assurance, medical insurance and permanent health insurance
• Enhanced maternity and paternity pay
• Training and development opportunitiesExclusive discounts from preferred suppliers
• Access to the Lighthouse Construction Industry Charity for health and wellbeing support, including free legal and financial advice

What you’ll be doing as a Commercial and Operations Manager

• Lead the delivery of capital works contracts in line with customer expectations and the Ian Williams Business Management System. Key workstreams include: kitchen and bathroom replacement programmes, Fire Risk Assessment remedial works, decarbonisation and retrofit projects, and planned capital improvement works.
• Drive contract profitability, gross margin performance, cash flow and robust financial controls.
• Monitor KPIs and ensure contracts meet safety, quality, cost, value and programme targets.
• Manage commercial risk, contractual obligations and overall business performance.
• Build trusted customer relationships that support repeat business and future growth.
• Lead, develop and empower operational, commercial and support teams to achieve exceptional results.
• Manage billings, work in progress and debt to achieve cash-management targets.
• Develop a reliable, competitive subcontractor supply chain.
• Support business development, tender submissions and growth opportunities.
• Contribute to annual budgets and longer-term business planning.

What you’ll bring to the role of Commercial and Operations Manager

• Leadership experience in a comparable role, ideally within contracting, property services, housing or the public sector.
• A genuine passion for people, with a track record of engaging, empowering and developing high-performing teams.
• Experience contributing to business and operational plans, profit and loss reporting, and managing budgets of £3 million to £10 million.
• Strong client relationship skills, with a clear understanding of contractual expectations, KPIs and SLAs, and the ability to resolve disputes effectively.

About Ian Williams Ltd

Find out more about Ian Williams through our website, social media channels, LinkedIn, Indeed and Glassdoor.

The successful applicant will be required to complete a criminal records check. As an organisation assessing applicants’ suitability for positions which are included in the Rehabilitation of Offenders Act 1974 (Exceptions) Order using criminal record checks processed through the Disclosure and Barring Service (DBS), we comply fully with the code of practice and undertake to treat all applicants for positions fairly.

Ian Williams is proud to be an equal opportunity employer. We are committed to creating an inclusive workplace where everyone is treated fairly, valued for their contribution and supported to succeed.

We reserve the right to shortlist prior to the closing date.

Ian Williams Ltd will use applicants’ details for recruitment purposes only. For more information, please read our Candidate Privacy Notice located at our website.