Commercial and Operations Data Analyst

National Express Bus; Birmingham; Hybrid; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Free Bus & Coach travel

Company pension

Employee Assistance programme

Private online GP service

Job summary

A leader in transportation services in Birmingham is seeking a Commercial and Operations Data Analyst to leverage complex data for driving business decisions. The ideal candidate will have 2–5 years of experience in data analytics, proficient in Tableau and SQL, with strong communication skills to present insights to stakeholders. This role offers a hybrid working model and various employee benefits, including free travel on the National Express network.

Qualifications

• 2–5 years’ experience in data analytics or commercial analysis.
• Strong background in managing commercial datasets and delivering actionable insights.
• Proven experience in building dashboards and reports in Tableau.
• Advanced Excel and SQL skills for data manipulation and analysis.
• Excellent communication and stakeholder management skills.

Responsibilities

• Own and maintain the commercial and operational data for the Bus team.
• Build and maintain Tableau and Excel/Google Sheets dashboards.
• Analyse data to identify trends and opportunities.
• Collaborate with commercial and finance teams.
• Support business planning, forecasting, and budgeting.
• Present findings and recommendations to stakeholders.
• Automate and improve reporting processes.
• Contribute to continuous improvement of analytical tools.

Skills

Data analytics

Commercial analysis

Dashboard creation

SQL

Excel

Communication skills

Education

Degree in Business, Economics, Mathematics, Statistics, or a related field

Tools

Tableau

Job description

Commercial and Operations Data Analyst – National Express Bus

Join to apply for the Commercial and Operations Data Analyst role at National Express Bus.

Location: Birmingham (hybrid working, 3 days per week in the office)

Contract: Full-time, Permanent

Are you passionate about transforming complex data into insights that drive real business decisions? We’re looking for a Commercial & Operations Data Analyst to join our team — someone who thrives on using data to improve sales performance, pricing, and profitability.

In this role, you’ll be at the heart of data-driven decision-making — managing key datasets, developing dashboards in Tableau, and working closely with commercial, finance, and operations teams to deliver insights that power growth.

Responsibilities

• Own and maintain the commercial and operational data for the Bus team, ensuring accuracy and consistency across systems and reports
• Build and maintain Tableau and Excel/Google Sheets dashboards to monitor sales, revenue, and operational performance
• Analyse data to identify trends, risks, and opportunities that inform commercial strategy and performance improvement
• Collaborate with commercial and finance teams to provide insights on pricing, customer profitability, and revenue optimisation
• Support business planning, forecasting, and budgeting through robust data analysis
• Present findings and recommendations clearly to stakeholders at all levels
• Automate and improve reporting processes to enhance data visibility and efficiency
• Contribute to continuous improvement of analytical tools and reporting structures

Qualifications

• 2–5 years’ experience in data analytics or commercial analysis
• Strong background in managing commercial datasets and delivering actionable insights
• Proven experience in building dashboards and reports in Tableau
• Advanced Excel and SQL skills for data manipulation and analysis
• Degree in Business, Economics, Mathematics, Statistics, or a related field
• Excellent communication and stakeholder management skills — able to turn data into a compelling story

Benefits

• Free Bus & Coach travel for yourself on the National Express network
• Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner on the National Express network
• Company pension
• Employee Assistance programmePrivate online GP service

National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community.

We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know.

We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.

Ready to apply?

If you’re a data-driven problem solver looking to make a difference, we’d love to hear from you. Apply now with your CV and a brief cover letter outlining why you’re a great fit.