Commercial Account Representative

IPP; Coventry; On-site; GBP 25,000 - 30,000; Full time

Job summary

A logistics service provider in Coventry is seeking a Commercial Account Representative to manage customer accounts and ensure excellent service delivery. You will coordinate daily requirements and support account managers in enhancing customer relationships. The ideal candidate will have strong attention to detail and skills in proactive problem-solving, focusing on operational efficiency. This full-time role is an excellent entry-level opportunity.

Qualifications

• Strong attention to detail to ensure service excellence.
• Ability to manage data and reporting for account portfolios.
• Proven customer service skills in a B2B setting.

Responsibilities

• Manage day-to-day requirements across customer accounts.
• Coordinate the end-to-end order process for customers.
• Support Account Managers with key accounts management.

Skills

Attention to detail

Proactive problem-solving

Customer relationship management

Data management

Job description

2 days ago Be among the first 25 applicants

This position plays a pivotal role in the day-to-day coordination of the current IPP customer portfolio. Working in a dynamic and fast-paced environment, servicing established brands within the supply chain in a B2B setting to ensure we deliver an excellent level of service.

As a Commercial Account Representative, you will manage the day-to-day requirements across a portfolio of customer accounts, ensuring a high standard of service delivery, operational efficiency, and customer satisfaction.

In this dynamic and customer-focused role, you will serve as the first point of contact for all customer interactions across multiple channels. Your primary focus will be on delivering a positive customer experience while building and developing strong relationships both internally and externally.

You will be responsible for ensuring that all day-to-day account requirements are met. This includes overseeing the end-to-end order process, onboarding new customers, managing data and reporting, coordinating full stock take processes, raising and monitoring non-conformance reports, negotiating and raising credit request, communicating annual indexation rates and supporting key functions such as debt management.

Working closely with cross-functional teams including Logistics, Service Centre, Finance, and Quality, you will help ensure a seamless and efficient customer journey. You will also play a key role in supporting Account Managers with the day-to-day management of our key accounts and preparation for customer reviews.

This role is vital to maintaining service excellence and requires strong attention to detail, proactive problem-solving, and a commitment to meeting KPIs and service level agreements (SLAs) through effective task management and prioritisation.

Location

Coventry, England, United Kingdom

Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service

Industries

Transportation, Logistics, Supply Chain and Storage