Commercial Account Manager

Frontline Group; London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading company in London is seeking a Commercial Account Manager to oversee Direct-to-Consumer and Specialist Partner Channels. You will drive commercial success by managing key customer accounts, developing strategies for revenue growth, and fostering strong relationships with stakeholders. Ideal candidates will possess a background in account management with proven success in digital channels.

Benefits

Contributory pension scheme

Life assurance and income protection

Executive coaching and mentoring available

Access to EPIC approach to talent development

Informal hybrid working

Additional discretionary day and loyalty schemes

Confidential Employee Assistance Programme

On-site gym and parking at Stuart House

Qualifications

• Proven experience in account management, commercial trading, or channel development.
• Strong understanding of online consumer behaviour.
• Experience managing P&L and achieving commercial targets.

Responsibilities

• Manage and grow existing accounts across online and specialist partner channels.
• Develop and implement commercial strategies to increase revenue.
• Collaborate with internal teams to deliver channel objectives.

Skills

Account Management

Commercial Trading

Channel Development

Analytical Skills

Negotiation

Relationship Building

Education

Bachelor's Degree or equivalent

Tools

Business Systems

Job description

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Commercial Account Manager – Consumer Channels (Online & Specialist Partners)

We’re seeking a commercially minded and results-driven Commercial Account Manager to take ownership of two key areas of our business: our Direct-to-Consumer Online Channel and our Specialist Partner Channel. This is an exciting opportunity for someone who thrives on building strategic relationships, driving performance, and delivering strong commercial outcomes.

About the Role

You will be responsible for managing and developing key customer accounts across both digital and specialist partner channels. This includes identifying new revenue opportunities, optimising margin performance, and ensuring a seamless customer experience. You’ll work closely with internal teams and external stakeholders to deliver measurable commercial success.

This role would suit someone with a background in account management, commercial trading, or channel development—particularly within consumer-facing sectors.

Key Responsibilities

Manage and grow existing accounts across online and specialist partner channels.

Develop and implement commercial strategies to increase revenue and improve margin performance.

Analyse sales data and customer trends to identify growth opportunities.

Build and maintain strong relationships with suppliers and partners to maximise value.

Collaborate with category management/marketing, operations, and finance teams to deliver channel objectives.

Monitor KPIs and provide regular performance updates to senior leadership.

Take ownership of pricing, promotions, and product positioning to drive profitability.

Skills & Experience Required

Proven experience in account management, commercial trading, or channel development.

Strong understanding of online consumer behaviour and digital sales channels.

Demonstrable experience managing P&L, improving margins, and achieving commercial targets.

Excellent communication and negotiation skills.

Strong analytical skills with a high level of numeracy and planning ability.

Proficient in using business systems and tools to track performance and inform decisions.

Experience of managing a team/s.

Key Behaviours & Personal Attributes

A self-starter who takes full ownership of their work and outcomes.

Proactive and solutions-focused, always looking for ways to improve.

Commercially astute, with a strong grasp of margin management and profitability.

Dynamic and adaptable, able to pivot quickly in response to changing priorities.

A strong relationship builder who can influence and collaborate across teams.

Detail-oriented, yet able to maintain a strategic perspective.

Motivated by results and driven to exceed expectations.

DE&I

Bring ‘You’ to the interview

Diversity and inclusion are at the heart of everything we do. We want to make sure that our selection processes are transparent and fair, providing a level playing field for anyone who wants to come and work with us. Therefore, if you require any adjustments to an interview process, please feel free to get in touch with [emailprotected] who will be happy to discuss your needs in complete confidence.

At the Frontline Group, we offer great development opportunities, enhanced family friendly leave and a range of salary sacrifice flexible benefits which you can select based on your lifestyle; benefit options include private medical insurance, holiday purchase and a tech scheme, to name a few.

On top of that, we also offer:

• Contributory pension scheme
• Life assurance and income protection
• Executive coaching and mentoring available to all
• Everyone has access to our EPIC approach to talent development
• Informal hybrid working
• Additional discretionary day and loyalty schemes
• Confidential Employee Assistance Programme
• Stuart House, Peterborough - On site gym, parking