Commercial Account Handler Customer Operations · London ·

Superscript; London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Superscript recherche un Commercial Account Handler dédié à maintenir des relations clients solides et à stimuler les renouvellements de politiques d'assurance. Le candidat idéal sera proactif, doté d'excellentes compétences en communication et désireux d'apprendre dans un environnement dynamique. Des opportunités de carrière et une rémunération compétitive sont offertes, ainsi qu'un modèle de travail hybride.

Benefits

Assurance santé et dentaire privée Vitality

Plan de retraite généreux jusqu'à 10%

Accès à une plateforme de santé mentale

Plan de vélo pour le travail

Derniers outils Apple

Environnement de bureau moderne et informel

25 jours de congé

Qualifications

• Expérience en communication efficace avec des clients.
• Capacité à proposer des solutions et à maintenir les politiques.
• Connaissance de l'assurance combinée commerciale.

Responsibilities

• Contacter proactivement les assurés pour conserver leurs contrats.
• Communiquer sur les renouvellements et proposer des upsells.
• Comprendre les préoccupations clients pour fournir des solutions appropriées.

Skills

Communication

Proactivité

Résolution de problèmes

Connaissance de l'assurance

Tools

Acturis

Hubspot

Zendesk

Aircall

Job description

About the role

Here at Superscript, we’re looking for a Commercial Account Handler. Superscript aims to enable SMEs to take necessary risks with suitable business insurance, and our Commercial SMERetentions team plays a key role in achieving this.

This role involves maintaining and strengthening customer relationships by preventing policy cancellations and encouraging renewals through proactive communication. We seek a self-motivated individual who is confident with clients and eager to learn and develop.

What you'll do

• Proactively contact existing policyholders via phone, email, or other channels to retain their policies
• Communicate with policyholders before renewal dates to discuss benefits and upsell opportunities
• Understand customer concerns to provide appropriate solutions
• Identify reasons for potential cancellations and develop strategies to retain customers
• Explain policy changes, premiums, and enhancements for new and existing policies
• Help customers understand how different insurance policies meet their needs
• Suggest improvements to the customer experience and share ideas with the team

About you

• Excellent communication skills, both written and verbal
• Self-motivated and proactive
• Willing to learn and develop
• Experience with Acturis, Hubspot, Zendesk, and Aircall
• Knowledge of Commercial combined insurance
• Strong problem-solving skills
• Comfortable initiating communication via phone or email
• Growth mindset with a track record of meeting and exceeding targets
• Positive attitude and professional demeanor

What we offer

• Competitive salary and career growth opportunities
• 25 days of holiday for work-life balance
• Hybrid working model
• Vitality private health and dental insurance
• Generous pension scheme (up to 10%)
• Access to Spill, our mental health platform
• Cycle-to-work scheme
• Latest Apple tech and tools for success
• Modern, informal office environment with social events
• Location in the City of London