Commercial Account Handler

Lawes Consulting Group; Watford; On-site; GBP 40,000 - 55,000; Full time

Job summary

Lawes Consulting Group in Watford is seeking a Commercial Account Handler to manage a portfolio of commercial insurance clients and support a team of Account Handlers. This senior role combines hands-on client service with supervisory responsibilities, ensuring FCA compliance and high service standards in a collaborative, client-focused environment.

You will renew, renegotiate, and assist with mid-term adjustments while supporting Account Executives and Directors.

Qualifications

• 4+ years’ experience in a Commercial Account Handler role.
• Strong technical knowledge of commercial insurance products.
• Proven ability to manage a client portfolio independently.
• Excellent communication, organisation, and problem-solving skills.

Responsibilities

• Manage a portfolio of commercial insurance clients, delivering a high standard of service.
• Handle renewals, new business, mid-term adjustments, and policy documentation.
• Act as a key point of contact for clients, insurers, and internal stakeholders.
• Negotiate terms with insurers to secure competitive and appropriate cover.
• Support Account Executives and Account Directors with client servicing.

Skills

Client portfolio management

Negotiation

Communication

Organisation

Problem-solving

Job description

Job Title: Commercial Account Handler

Location: Watford, Hertfordshire

Salary: Circa £40,000 - £55,000

Reports To: Commercial Manager / Account Director

Job Purpose

We are looking for an experienced Commercial Account Handler / Supervisor to manage a portfolio of commercial insurance clients while providing day-to-day support and oversight to a team of Account Handlers. This role suits a senior handler ready to step into a supervisory position, or an existing supervisor looking to remain hands-on with clients.

Key Responsibilities

Client & Account Handling

• Manage a portfolio of commercial insurance clients, delivering a high standard of service
• Handle renewals, new business, mid-term adjustments, and policy documentation
• Act as a key point of contact for clients, insurers, and internal stakeholders
• Negotiate terms with insurers to secure competitive and appropriate cover
• Support Account Executives and Account Directors with client servicing

Supervisory & Team Support

• Provide guidance and support to Account Handlers, acting as a point of escalation
• Assist with workload management and prioritisation within the team
• Support onboarding and development of junior team members
• Ensure team adherence to FCA compliance, procedures, and service standards

Compliance & Administration

• Ensure all documentation and processes meet FCA and internal compliance standards
• Maintain accurate client records and management information

Experience & Skills Required

Essential

• 4+ years’ experience in a Commercial Account Handler role
• Strong technical knowledge of commercial insurance products
• Proven ability to manage a client portfolio independently
• Excellent communication, organisation, and problem-solving skills

Desirable (Not Essential)

• Previous supervisory, mentoring, or team-lead experience
• Client-facing experience, including meetings and reviews
• Experience supporting Account Executives or managing larger or more complex accounts

Personal Attributes

• Confident, professional, and client-focused
• Supportive leadership style with a hands-on approach
• Strong attention to detail and high standards
• Proactive and solutions-oriented mindset

What We Offer

• Competitive salary depending on experience
• Clear progression opportunities
• Supportive and collaborative working environment