Commercial Account Handler

Howden; Royal Tunbridge Wells; Hybrid; GBP 30,000 - 38,000; Full time

Benefits offered by this job

22 days holiday plus bank holidays

Life Assurance up to 4x salary

Income protection up to 5 years

Contributory pension scheme

Access to Healthcare Cashplan

Gym membership discounts

Salary sacrifice schemes

Job summary

Howden is actively seeking a Commercial Account Handler to join our growing Consumer & Local Commercial team in Royal Tunbridge Wells, UK. In this role, you will develop relationships with clients ranging from small business owners to large organization executives, ensuring accuracy in client documentation and supporting your team in meeting operational goals.

The ideal candidate will have strong attention to detail, excellent relationship management skills, and a commitment to delivering high-quality service. Enjoy competitive benefits including 22 days holiday, life assurance, and a contributory pension scheme.

Qualifications

• Strong attention to detail for reviewing client documentation.
• Ability to build relationships with stakeholders and clients.
• Willingness to learn and progress in the role.
• Proficiency in processing data accurately and promptly.

Responsibilities

• Build rapport with new and existing clients.
• Assist Commercial Account Executives in renewal retention.
• Review client documentation to ensure accuracy.

Skills

Attention to detail

Relationship building

Data processing

Customer service

Job description

With a no limits approach, we can rise to any challenge. Whatever the question, the concern, or the risk, we can get the right people in a room and find the right answer. Our collective power is also helping us to change the insurance narrative – doing right by our clients while using insurance as a tool to build resilience for individuals, businesses and communities. From pro bono work to insuring COVID-19 vaccine development to de‑risking the carbon market, we are using our skills, knowledge, and networks to make a difference and speed positive change in the world around us.

We are actively looking for a Commercial Account Handler to join our Howden Consumer & Local Commercial team. Our local Commercial team has grown rapidly over the last 14 years and we now have over 200 people within the team across the UK. In this role you will be responsible for building rapport with new and existing clients, ranging from sole traders to the MD/CEO of a large organisation, and working closely with the Branch Manager to achieve objectives.

About you:

• You will have strong attention to detail as you will be reviewing client documentation, ensuring the information is comprehensive and accurate to support the quoting process.
• You must have the ability to build and maintain strong relationships with internal stakeholders, clients and external contacts to ensure we meet expectations and compliance standards.
• You will be assisting the Commercial Account Executives in achieving high levels of renewal retention, whilst exceeding customer expectations and meeting FCA requirements.
• You are willing to learn, as every day will be different. This is a great opportunity to progress your career as a Commercial Account Handler and become further your professional qualifications.
• You have the ability to process data promptly and accurately on relevant systems in order to support and improve high levels of client service, internal process execution and to facilitate informed analysis.

Rewards:

• 22 days holiday (plus bank holidays), increasing through length of service
• A set of core benefits, designed with your health and financial protection in mind:
  • Life Assurance up to 4x salary, protecting your loved ones in case the worst should happen
  • Income protection, guaranteeing an income for up to 5 years in the event of an illness or injury
  • Contributory pension scheme – 4% employer contribution and 5% employee contribution, rising to 5% & 5% in April 2025
  • Access to a Healthcare Cashplan, which gives you access to a variety of health–related benefits
• Access to a host of lifestyle and financial benefits that you can choose from:
  • Discounts on gym membership across the UK
  • Salary sacrifice schemes – Travel Insurance, Cycle to Work, Car leasing, Technology purchase
  • Access to a range of insurance policies through Howden at discounted rates
  • Access to hundreds of high‑street retailer discounts