Commercial Account Handler

The People Pod; Chester; On-site; GBP 30,000 - 50,000; Full time

Benefits offered by this job

Discretionary annual bonus

Company pension scheme

Healthcare Cash Plan

Support towards professional qualifications

Ongoing training and career development

Job summary

The People Pod, located in Chester, is seeking a Commercial Account Handler to deliver exceptional service to a diverse range of commercial clients. Responsibilities include managing your own portfolio, supporting Account Executives, and handling inquiries professionally.

The successful candidate will ideally have experience in commercial insurance broking, strong communication skills, and a proactive approach. The role offers a competitive salary, bonuses, and support for professional qualifications.

Qualifications

• Experience within commercial insurance broking is essential.
• Good understanding of commercial insurance products required.
• Proactive and customer-focused approach needed.

Responsibilities

• Manage a portfolio of commercial insurance clients.
• Support Account Executives in servicing larger accounts.
• Negotiate competitive terms with insurer partners.

Skills

Communication skills

Organisational skills

Client service

Attention to detail

Commercial insurance knowledge

Education

Cert CII qualification (or working towards it)

Tools

Acturis

Job description

Overview

Commercial Account Handler

Location: Chester

Job Type: Full Time Permanent

Salary: Competitive (dependent on experience) + Bonus + Benefits

The Role

As a Commercial Account Handler, you will play a key role in delivering an exceptional service to a diverse portfolio of commercial clients.

Working closely with Account Executives, while also managing your own portfolio, you'll be responsible for handling business from initial enquiry through to placement, renewal and ongoing servicing. This is a varied role requiring strong technical knowledge, excellent organisation and a genuine commitment to providing first-class client service.

Key Responsibilities

• Manage a portfolio of commercial insurance clients.
• Support Account Executives with the servicing of larger client accounts.
• Arrange new business, renewals and mid-term adjustments.
• Obtain and assess client information to identify insurance requirements.
• Negotiate competitive terms with insurer partners.
• Prepare quotations, policy documentation and associated paperwork.
• Explain policy cover and terms to clients.
• Handle client enquiries promptly and professionally.
• Support clients throughout the claims process where required.
• Maintain accurate records and ensure FCA and regulatory compliance.
• Identify opportunities to generate additional commercial business.

About You

We're looking for someone who has:

• Previous experience within commercial insurance broking (essential).
• A good understanding of commercial insurance products.
• Excellent communication and relationship-building skills.
• Strong organisational skills with excellent attention to detail.
• The ability to prioritise work in a busy environment.
• A proactive and customer-focused approach.
• Experience using Acturis would be advantageous but isn't essential.
• Cert CII qualification (or working towards it) would be beneficial, with study support available.

What\'s on Offer

• Competitive salary.
• Discretionary annual bonus.
• Company pension scheme.
• Life Assurance.
• Income Protection.
• Healthcare Cash Plan.
• Support towards professional qualifications.
• Ongoing training and career development.
• A supportive and collaborative working environment.

Apply Now

If you\'re an experienced Commercial Account Handler looking to join a successful and growing commercial insurance brokerage, we\'d love to hear from you.

Apply today or contact us in confidence for more information.