Commercial Account Handler

Lawes Consulting Group; Greater London; On-site; GBP 35,000 - 45,000; Full time

Job summary

Lawes Consulting Group, a London-based specialist insurance broker, seeks an experienced Commercial Insurance Account Handler to manage renewals, MTAs and claims while providing technical support across commercial and personal lines.

You will work closely with senior brokers, liaising with clients and underwriters to deliver accurate, compliant documentation and expert insurance advice in a fast-paced environment.

Qualifications

• Experience in a Commercial Insurance company or broker.
• Knowledge of multiple commercial insurance classes.
• Understanding of Personal Lines insurance.
• Strong communication and organisational skills.
• Attention to detail and ability to multitask.
• FCA regulatory awareness and TCF commitment.

Responsibilities

• Manage end-to-end renewal process for key client portfolios, negotiating with underwriters and ensuring compliant documentation.
• Handle Mid-Term Adjustments and provide technical support to colleagues.
• Act as internal referral point for technical insurance queries.
• Support senior brokers in delivering high-quality advice to clients.
• Manage client claims and escalate to leadership where appropriate.
• Liaise with clients, underwriters and insurers across all channels.
• Maintain accurate electronic records in line with GDPR requirements.
• Ensure full adherence to FCA regulations, including Contract Certainty and Consumer Duty obligations.

Skills

Commercial insurance

Insurance knowledge

Personal lines

Communication skills

Attention to detail

MS Office

Teamwork / independence

TCF awareness

Tools

Open GI

Job description

Commercial Insurance Account Handler

£35,000 - £45,000

Location: London (Full-Time, Permanent)

Sector: Specialist Insurance Broking – Arts & Entertainment

The Opportunity

An exciting and rare opportunity has arisen with a highly regarded, independent London-based insurance broker with a rich specialism in the Arts and Entertainment sector. This is a business that genuinely cares about its people, its clients, and the craft of insurance, built on integrity, long-standing relationships, and deep market expertise.

We are seeking an experienced Insurance Practitioner to join a close-knit, collaborative team where your technical knowledge will be valued, your development supported, and your contribution truly felt.

If you're an insurance professional who thrives in a role where no two days are the same and where your expertise directly impacts client outcomes, this could be a perfect fit.

The Role

Reporting directly to senior leadership, you will take ownership of a broad and varied portfolio spanning Commercial and Personal Lines, with particular exposure to the Arts, Entertainment and Events sectors. You'll be a technical anchor for the team, handling renewals, mid-term adjustments, claims, and correspondence with confidence and precision.

Key responsibilities include:

• Managing the end-to-end renewal process for key client portfolios, negotiating with underwriters and ensuring timely, compliant documentation
• Handling Mid-Term Adjustments and providing technical support to colleagues
• Acting as the internal referral point for technical insurance queries
• Supporting senior brokers in delivering high-quality advice to clients
• Managing client claims and escalating to leadership where appropriate
• Liaising professionally with clients, underwriters and insurers across all channels
• Maintaining accurate electronic records in line with GDPR requirements
• Ensuring full adherence to FCA regulations, including Contract Certainty and Consumer Duty obligations

What We're Looking For

Essential:

• Proven experience within a Commercial Insurance company or insurance brokerage
• Strong knowledge across multiple commercial insurance classes
• Understanding of Personal Lines insurance
• Excellent communication and organisational skills
• High attention to detail with the ability to prioritise and multitask under pressure
• Proficiency in Microsoft Office and the aptitude to learn bespoke broking systems
• Ability to work both collaboratively and independently
• FCA regulatory awareness and a commitment to Treating Customers Fairly (TCF)

Desirable:

• Experience with Open Gi broking software
• Background in or passion for the Arts, Entertainment or Events sectors

What's On Offer

• A permanent, full-time position with a well-respected, specialist brokerage
• A supportive and collaborative team culture where people are genuinely invested in
• On-the-job training and ongoing professional development
• The chance to work with a fascinating and diverse client base across the creative industries
• A stable, values-driven business with a strong reputation in its niche market