Commerce Specialist

Flywheel; Greater London; Hybrid; GBP 28,000 - 46,000; Full time

Benefits offered by this job

Competitive paid time off

Learning and development opportunities

Parental leave and benefits

Job summary

Flywheel in London is seeking an eCommerce (Media + Retail) Specialist to join our Client Services team. You will work across Media and Retail, partnering with Business Managers to lead client ecommerce strategies and leverage our technology to manage and report performance.

This role offers the chance to learn the dynamics of digital platforms like Amazon, develop a well-rounded commerce skill set, and accelerate career growth in a collaborative environment.

Qualifications

• Ability to speak English; additional language is a plus.
• Experience in digital sales or media, especially Amazon.
• Strong attention to detail with solid project management.
• Comfort with dashboards and basic Excel formulas (pivot tables, VLOOKUP).

Responsibilities

• Support media campaigns on Amazon Marketing Services for clients.
• Assist Retail Managers with product pages, merchandising, and promotions.
• Develop and report on campaign performance and insights.
• Collaborate with Business Managers to shape client ecommerce strategy.

Skills

English proficiency

Amazon/Media experience

Detail oriented

Excel & dashboards

Communication & presentation

Team player

Tools

Amazon Marketing Services

Job description

About Flywheel

Flywheel's suite of digital commerce solutions accelerate growth across all major digital marketplaces for the world's leading brands. We give clients access to near real-time performance measurement and improve sales, share, and profit. With teams across the Americas, Europe and APAC, we offer a career with real impact, endless growth opportunities and the support you need to be the best you can be.

Opportunity

We're looking for a eCommerce (Media + Retail) Specialist to join our team in London as part of our Client Services function. The Commerce Specialist will work across our Media and Retail teams, partnering with Business Managers to lead the total eCommerce strategy of our clients. This role will have the opportunity to learn the dynamics of digital platforms, such as Amazon, partner with clients to develop their strategy and use our innovative technology to manage and report back to clients.

Agency

Flywheel

Job Function

Consulting

Job Subfunction

Business and Change Consulting

Job Description

About Flywheel

Flywheel's suite of digital commerce solutions accelerate growth across all major digital marketplaces for the world's leading brands. We give clients access to near real-time performance measurement and improve sales, share, and profit. With teams across the Americas, Europe and APAC, we offer a career with real impact, endless growth opportunities and the support you need to be the best you can be.

Opportunity

We're looking for a eCommerce (Media + Retail) Specialist to join our team in London as part of our Client Services function. The Commerce Specialist will work across our Media and Retail teams, partnering with Business Managers to lead the total eCommerce strategy of our clients. This role will have the opportunity to learn the dynamics of digital platforms, such as Amazon, partner with clients to develop their strategy and use our innovative technology to manage and report back to clients.

This position offers the unique opportunity to join a program where you build your skillsets in both media and retail, to ensure a well-rounded commerce individual to enable career development and acceleration. This role is an excellent opportunity for the analytically minded individual who's curious, a self-starter, and eager to dig in and understand the opportunity these digital platforms offer.

What You'll Do

This role will include learning both media and retail, to ensure strong foundations for your career with Flywheel. This develops capabilities in building and executing client's eCommerce strategy, through understanding the different levers in detail that drive sales and share growth and bringing these levers together.

• From a media perspective, support our Search Managers in helping our clients reach their Amazon goals through:
• Campaign Management: Managing keyword selection and optimum bid levels for CPG clients on the Amazon Marketing Services Platform
• Campaign Reporting: Developing and managing daily, weekly, and monthly reporting, analytics, and performance insights for digital marketing campaigns
• Campaign Performance: Establishing key metric reports, tracking progress and trends, and effectively communicating campaign results and insights
• From a retail perspective, support our Retail Managers with the following activities:
• Product Optimisation: Building and managing best-in-class Amazon Product Pages that drive optimal discoverability, traffic, and conversions
• Product Merchandising: Planning and executing merchandising strategies that include content enhancements and promotions that accelerate sales for our clients
• Bringing and developing these two skills sets together will be fundamental in the success of this role. Across a commerce approach, the following will also be a key part of the role:
• Consumer Behaviour: Create, test, measure and analyse customer shopping and purchasing behaviour for improved outcomes
• Business Analytics: Utilising reporting dashboards and spreadsheets to extract and communicate commerce insights that develop go-forward strategies for our clients
• Strategic Consulting: Serving as an on-call consultant to dig into every Amazon challenge via emails, calls, in-person meetings, and reports for our clients
• Ecommerce Trends: Monitoring industry news and platform changes, flagging potentially relevant updates for clients to broader Flywheel team to identify implications and recommended action

Who You Are

• Ability to speak English, and ideally one of French, German or Spanish.
• Experience in digital sales or media, especially Amazon, on either the brand, retailer, or agency side, a big plus
• Detail oriented, good project management and organizational skills with the ability to work within tight deadlines
• Solution oriented mindset that thrives in ambiguity and figuring out solutions and processes to complex problems
• Comfortable in analysing dashboards and utilising spreadsheets with mastery of basic excel formulas - pivot tables should be second nature and you can VLOOKUP in your sleep
• Great communication and interpersonal skills, collaborator, and outstanding communication and presentation skills Innovative, scrappy, and independent thinker with the ability to use data to influence decisions
• Bias for action with a scrappy willingness to roll up your sleeves and go the extra mile to persist and get the job done
• Sense of ownership complemented by strong organisation and project management skills to meet deadlines
• Team player with a genuine desire to contribute to the overall success of the entire team in addition to strong written and verbal communication skills to effectively collaborate internally with colleagues and externally with clients
• Knowledge of Amazon Marketing Services is a big plus

Working at Flywheel

We are proud to offer all Flywheelers a competitive rewards package and unparalleled career growth opportunities and a supportive, fun and engaging culture.

• We have office hubs across the globe where team members can go to feel productive, inspired, and connected to others - team members go into Hub Offices 3x a week
• Competitive paid time off, including annual leave plus paid public holidays
• Great learning and development opportunities
• Benefits that help you live your best life
• Parental leave and benefits
• Volunteering opportunities
• If you're looking to connect with teammates on a topic of inclusion and identity, chances are there's an ERG for that.
• So you know: The hired candidate will be required to complete a background check
• Learn more about us here: Life at Flywheel

The Interview Process

Every role starts the same, an introductory call with someone from our Talent Acquisition team. We will be looking for company and values-fit as well as your professional experience; there may be some technical role-specific questions during this call.

Every role is different after the initial call, but you can expect to meet several people from the team 1:1 and there might be further skill assessments in the form of a Take Home Assignment/Case Study Presentation or Pair Programming/Live Coding exercise depending on the role. In your initial call, we will walk you through exactly