Comarch Support Engineer

Syntax Consultancy Ltd; City Of London; Remote; GBP 83,000 - 101,000; Part time

Job summary

Syntax Consultancy Ltd is recruiting a Comarch Support Engineer for a 6 Month Contract in London, predominantly remote with occasional travel to UK client sites.

You will provide advanced Comarch technical support, triaging and diagnosing complex incidents across inventory, service management and data integration to ensure platform stability and service continuity for the client.

Qualifications

• Hands-on technical support expertise on the Comarch platform.
• Experience in L2/L3 technical support roles.

Responsibilities

• Triaging, diagnosing and resolving complex Comarch incidents across network inventory, service management, configuration management and data integration.
• Providing L2/L3 support for Comarch network inventory and service management, including troubleshooting of physical and logical resources.
• Diagnosing and resolving Comarch incidents related to service catalogue management, service orchestration and lifecycle management for customer-facing and resource-facing services.
• Diagnosing data integration failures, including API orchestration calls between the CDM and the platform, ensuring accurate object creation and updates.
• Supporting configuration management activities including technology domain analysis, interface configurations and connectivity modelling for network elements.
• Collaborating with L1 support teams, escalating unresolved issues and providing detailed incident documentation, root cause analyses and resolution notes.
• Liaising with 3rd party suppliers to resolve complex technical issues within agreed SLAs.

Job description

Comarch Support Engineer
London (Remote/Hybrid)
6 Month Contract
£(Apply online only)/day (Outside IR35)

Comarch Support Engineer needed for a 6 Month Contract. Must have hands-on technical support expertise on the Comarch platform.

The vast majority of the work is expected to be remote. However, there may be occasional travel to UK customer sites including in London.

Working with a global IT Consultancy supporting a leading Telecoms end client. Start ASAP ideally in Sept/Oct 2026:

• L2/L3 Support Engineer to join our project team, providing advanced Comarch technical support for a large-scale Inventory Management environment.
• Triaging, diagnosing + resolving complex Comarch incidents across: network inventory, service management, configuration management + data integration ensuring platform stability and service continuity for the client.
• Providing L2/L3 support for Comarch network inventory + service management, including troubleshooting of physical + logical resource (-eg- cables, hardware + GIS/address data).
• Diagnosing / resolving Comarch incidents related to service catalogue management, service orchestration + lifecycle management for both customer-facing and resource-facing services.
• Diagnosing / resolving Comarch data integration failures, including issues with API orchestration calls between the Common Data Model (CDM) and the platform, ensuring accurate object creation and updates.
• Supporting configuration management activities including: technology domain analysis, interface configurations, connectivity modelling for network elements.
• Collaborating with L1 support teams, escalating unresolved issues + providing detailed incident documentation, root cause analyses, and resolution notes.
• Liaising with 3rd party suppliers to resolve complex technical issues within agreed SLAs.