Collections Team Leader

Northampton Business Directory; Northampton; Hybrid; GBP 30,000 - 36,000; Full time

Job summary

A leading vehicle financing company based near Northampton is seeking a Collections Team Leader for a 12-month contract. The role involves leading a team, driving performance, and ensuring compliance with internal policies while enhancing customer experience during a transformative period in the company. Ideal candidates will possess strong communication skills, experience in FCA environments, and a talent for managing high-performing teams.

Benefits

Discretionary bonus scheme

Electric Vehicle salary sacrifice scheme

Pension salary sacrifice scheme

Private Medical

Income Protection

Employee Assistance Programme

Annual £200 personal growth fund

Paid volunteering days

Qualifications

• Experience within a similar FCA environment.
• Experience managing a high-performing team.
• Proactive, inquisitive, and self-starter.

Responsibilities

• Lead a team of 7 Credit Controllers and Administrators.
• Conduct quality assessments to maintain high standards.
• Keep arrears to a minimum while treating customers fairly.

Skills

Strong communication

Empathy

Leadership

Proactivity

Inquisitiveness

Job description

Collections Team Leader

Location: Great Billing, Northampton, NN3 9EX.

Salary: £30,000 - £36,000 per annum.

Contract: Full time, 12 month contract.

Benefits:

• Discretionary bonus scheme

• Electric Vehicle salary sacrifice scheme

• Pension salary sacrifice scheme

• Private Medical

• Income Protection

• Hybrid working

• Employee Assistance Programme

• Annual £200 personal growth fund

• Paid volunteering days

About Billing Finance

Billing Finance is a family-owned vehicle financing Company based on the outskirts of Northampton. We focus on customers with non-standard credit profiles that may not fit the automated underwriting processes of other lenders. Our mission is to help get all our people, including customers and staff “where they need to be” by “putting them at the heart of everything we do”. We are entering an exciting phase of transformation and as a small company, this role will offer the successful candidate the opportunity to work across the whole customer journey cycle, and to directly see the impacts that they made.

Collections Team Leader - About the Role

We're looking for someone to join as a Collections Team Leader for a 12 month contract. You’ll play a pivotal role in driving performance, developing talent, and delivering good outcomes for our customers. You'll lead a team of 7, comprising of both Credit Controllers and Credit Administrators, providing day-to-day support, coaching, and leadership to ensure targets are met and that the team are compliant with internal policies and procedures.

This isn’t just about managing workloads. It’s about inspiring confidence, empowering growth, and navigating change together.

Your Impact

• Lead with purpose: You'll lead by example and ensure the team are supported, and confident in delivering both good customer outcomes and service.

• Raise the bar: Conduct quality assessments to maintain high standards, ensuring our brand values are consistently reflected in customer interactions.

• Drive improvement: Identify gaps in processes or policies and bring forward your ideas to enhance both efficiency and customer experience.

• Deliver results: Keep arrears to a minimum while ensuring customers in financial difficulty are treated with empathy, fairness, and respect and that forbearance given, is tailored to the customers circumstances.

• Be the go-to person: Manage escalated queries and lead cross-departmental collaboration to resolve challenges quickly and effectively.

• Keep us on track: Provide daily, weekly, and monthly performance reporting to senior leadership.

Leading Through Change

Change is on the horizon—and it’s big. As we navigate a period of business-wide transformation, your leadership will be crucial in guiding your team through uncertainty and toward new opportunity.

In this role, you'll be the anchor for your team, helping them stay focused, positive, and engaged as systems evolve, processes improve, and the wider business adapts. You’ll play a key part in communicating updates clearly, answering questions with empathy, and helping your team understand not just the “what,” but the “why” behind each change.

This is more than managing day-to-day operations—it’s about being a steady hand during a time of evolution and empowering your team to move forward with purpose.

This is a 12 month fixed term contract, and we're looking for someone to start with us early August 2025.

What we need from you:

• Are you a strong communicator who leads with empathy and clarity

• Do you have previous experience within a similar FCA environment

• Do you have experience of managing a high-performing team

• Are you proactive, inquisitive, and a self-starter

The Recruitment Process and How We Will Use Your Data

The recruitment process will involve obtaining information and/or exchanging it with the following organisations to assist with our pre-employment checks prior to interview.

• Credit Reference Agencies – to complete a soft credit check to understand your financial history

• CIFAS – to check both National and Internal databases for fraudulent activity. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity.

To complete these checks, you will be asked to provide your address history for the past six years, along with your full name and date of birth.

We may also ask for proof of your right to work status or evidence of any qualification or experience prior to being offered employment.

Billing Finance is an equal opportunities employer, and we understand that for some candidates to perform their best they may need some reasonable adjustments. If we can make your application journey with us more suitable for you, please do let us know and we will endeavour to help.