Water Events Performance Analyst

United Utilities; Warrington; On-site; GBP 41,000; Full time

Job summary

An established industry player is seeking a Water Events Performance Analyst to enhance team effectiveness and improve water network operations. This role involves coaching and training analysts, analyzing data for compliance, and developing new processes to drive continuous improvement. You will be part of a supportive organization that values innovation and diversity, offering a competitive salary and a range of benefits. If you are passionate about making a positive impact in the utilities sector and possess strong analytical skills, this opportunity is perfect for you.

Benefits

26 days annual leave

14% employer pension contribution

7.5% performance-related bonus

Comprehensive healthcare plan

Gym membership discounts

Employee Assistance Plan

Enhanced parental leave schemes

Qualifications

• Educated to at least GCSE level with C or above in English and Mathematics.
• Experience in coaching and managing performance.

Responsibilities

• Manage reactive events and incidents across the water network.
• Analyze data quality dashboards for accurate event reporting.
• Drive continuous improvement and maintain training packs.

Skills

Analytical Skills

Problem-Solving

Coaching

Data Analysis

Education

GCSE in English

GCSE in Mathematics

Tools

INS Systems

Water Network Corporate Systems

Job description

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Salary - £40,115

Work Type - Onsite

Job Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP

Role Type - Permanent

Employment Type - Full Time

Working Hours - 37.0 Hours per Week

United Utilities’ (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.

We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.

We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.

We’ve got a lot to offer. You’ll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.

Benefits

• A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
• A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
• Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
• A comprehensive healthcare plan through our company-funded scheme
• MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
• Best Doctors
• Salary Finance
• Wealth at Work courses
• Deals and discounts
• EVolve Car Scheme
• Employee Assistance Plan
• Mental health first aiders
• ShareBuy
• MORE Choices flexible benefits
• Enhanced parental leave schemes
  
  

Job Purpose

As a Water Events Performance Analyst, you will report to the Water Events Managers. You will support the ongoing performance and development of all Event Analysts within the Monitoring and Control team in the ICC. Working closely with the leadership team, you will develop a high performing team, contribute to new ways of working. You will also be responsible for supporting new starters by implementing and overseeing a robust training plan.

Accountabilities & Responsibilities

• Ensure all reactive events, incidents, and planned interruptions across the water network are managed in accordance with Standard Operating Procedures, providing feedback and coaching where required (including interruptions to supply and Water Quality events).
• Analyse data quality dashboards to ensure accurate event reporting for post-event validation and regulatory compliance. Develop ad hoc reports using corporate systems to identify performance trends and areas for improvement.
• Drive continuous improvement by developing new ways of working and processes aligned with water network Operational Delivery Incentives. Maintain and update training packs for new starters and team development.
• Provide regular feedback on individual performance using dashboards, conduct quarterly one-to-one sessions, and identify trends to enhance team efficiency and process improvements within the Water Network teams.
• Proactively identify network issues through telemetry and customer data, respond efficiently to asset failures, coordinate Water Quality events, support GIS activity, facilitate incident meetings, deliver technical training, and assist the wider Monitoring and Control team during busy periods.
  
  

Technical Skills & Experience

• Proven experience in coaching, training, and managing performance to enhance team effectiveness.
• Strong analytical and problem-solving skills, particularly in resolving technical issues. In-depth understanding of water event triggers, processes, and service level agreements.
• Awareness of key stakeholders affected by events/incidents, alongside sound knowledge of escalation procedures, regulatory frameworks, and Operational Delivery Incentives (ODI).
• High proficiency in INS systems and other relevant Water Network corporate systems, with the ability to extract, analyse, and interpret complex data.
• Strong technical knowledge of the water network, including incident procedures within the ICC, ensuring effective response and resolution.
  
  

This role may not be eligible for the visa sponsorship

Qualifications

Essential Qualifications

• Educated to at least GCSE level (including ‘C' or above passes in English and Mathematics)
  
  

Desirable Criteria:

• Previous Event management experience.
• Experience training/coaching team members.
  
  

We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Research, Analyst, and Information Technology

• Industries

  Utilities

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