Collections Specialist - SME Finance (Growth & Benefits)

Fintellect Recruitment Limited; Basingstoke; On-site; GBP 18,000 - 30,000; Full time

Job summary

Fintellect Recruitment Limited is recruiting on behalf of a reputable UK financial services group for a Collections Specialist responsible for managing SME and consumer arrears, delivering a fair, compliant and customer-focused collections experience.

You will assess customer circumstances, agree sustainable repayment plans, negotiate settlements where appropriate, and handle finance agreements with attention to risk indicators.

Qualifications

• Two years minimum in collections or credit control.
• Ability to work well in a team and maintain strong work ethic.
• Demonstrable professional integrity.

Responsibilities

• Manage inbound and outbound collections activity across early, mid, and late-stage arrears.
• Assess customer circumstances, agree sustainable repayment plans, and negotiate settlements where appropriate.
• Handle finance agreements including monitoring security, identifying risk indicators, and escalating potential recoveries.
• Conduct affordability checks, verify information, and identify potential fraud or misuse of funds.
• Work closely with Recoveries, Legal, and Asset Management teams to progress cases efficiently.
• Maintain accurate case notes, documentation, and compliance.

Skills

Collections experience

Team player

Integrity

Tools

CRM systems

MS Word/Excel/Outlook

Job description

Fintellect Recruitment Limited is recruiting on behalf of a reputable UK financial services group for a Collections Specialist responsible for managing SME and consumer arrears, delivering a fair, compliant and customer-focused collections experience.

You will assess customer circumstances, agree sustainable repayment plans, negotiate settlements where appropriate, and handle finance agreements with attention to risk indicators.