Customer Operations Representative, French speaking, FTC 1 year

GoCardless; United Kingdom; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading global bank payment company is seeking a Customer Operations Representative fluent in French and English. This fully remote role involves supporting customers, managing inquiries, and ensuring top-notch service in a dynamic fintech environment. Join a diverse team committed to excellence and sustainability.

Benefits

Medical cover and support services

Work from anywhere for up to 90 days/year

Flexible hybrid model

Employee equity

Tailored parental leave options

Holidays, volunteer days, wellness days

Qualifications

• Experience in Customer Support roles.
• Strong attention to detail and task completion.

Responsibilities

• Support customers with inquiries and provide excellent service.
• Manage customer and stakeholder queries effectively.
• Document procedures to improve internal knowledge.

Skills

Fluency in English

Fluency in French

Attention to detail

Customer service

Tools

Zendesk

Looker

Job description

Customer Operations Representative, French speaking, FTC 1 year

Remote, UK

About Us at GoCardless

GoCardless is a global bank payment company. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect and send payments through direct debit, real-time payments, and open banking.

We process US$130bn+ of payments annually across 30+ countries, helping customers with both recurring and one-off payments without stress or expensive fees. Our AI-powered solutions improve payment success and reduce fraud, and our open banking connectivity to over 2,500 banks enables faster, more informed decisions.

Headquartered in the UK, with offices in Australia, France, Ireland, Latvia, and the United States.

At GoCardless, we're dedicated to supporting you! We strive for an inclusive and accessible hiring process. If you need support or adjustments, contact your Talent Partner.

We encourage applications even if you don't meet every requirement. If you're excited about this role, apply now!

The role

This position is part of our international Customer Operations team. You will support GoCardless customers with inquiries, advising on product use and providing excellent customer service, which is central to our team.

The role involves customer and stakeholder management, query resolution, and offers a great career path in Customer Operations within the fast-paced fintech environment.

Location

Fully Remote

Working hours

Monday - Friday, 8:00am - 5:00pm

As part of our 24/7 operation, some work on bank holidays may be required. Your training week will be office-based, 10:00am - 6:00pm, before transitioning to your regular schedule in week 2.

What excites you

• Supporting French and English-speaking customers via email, phone, and online meetings, ensuring first-class service
• Advising merchants on best practices with GoCardless products
• Escalating issues to relevant teams like Engineering, Privacy, Security for solutions
• Supporting internal translations and operations related to our products
• Creating and reviewing GoCardless Partner accounts for businesses
• Handling incident resolution and communication to affected customers
• Participating in internal and external projects within Customer Support
• Documenting procedures and learnings to improve internal knowledge and scalability

What excites us

• Fluency in English and French, with clear written communication skills
• Experience in Customer Support roles
• Commitment to providing excellent customer experiences and remaining calm under pressure
• Strong attention to detail and task completion
• Ability to work with internal stakeholders at all levels, adhering to product and compliance standards
• Understanding of anti-money laundering and counter-terrorist financing (preferred)
• Experience with tools like Zendesk or Looker (preferred, not essential)

Our salary ranges are based on role, level, location, and market data. We aim to pay between the minimum and mid-range, considering experience, interview performance, and internal parity.

The Good Stuff!

• Wellbeing: Medical cover and support services
• Work Away Scheme: Work from anywhere for up to 90 days/year
• Adaptive Working: Flexible hybrid model with in-office days determined by your team
• Equity: Share in our success through employee equity
• Parental leave: Tailored leave options
• Time Off: Holidays, volunteer days, wellness days

Life at GoCardless

We are guided by our values: start with why, make it happen, act with integrity, care deeply, and stay humble. These core principles shape our culture and impact our work.

Diversity & Inclusion

We aim for a diverse team with varied perspectives. As of July 2024:

• 45% identify as women
• 23% as Black, Asian, Mixed, or Other
• 10% as LGBTQIA+
• 9% as neurodiverse
• 2% as disabled

Learn more about our ERGs and D&I efforts in our reports and initiatives.

Sustainability at GoCardless

We are committed to reducing environmental impact and building a sustainable future. As part of the Tech Zero coalition, we work towards a climate-positive future. See our sustainability plan here.

If you're interested in building your career with us, sign up to receive future opportunities via email.

Apply for this job

Fields marked with * are required.

First Name *

Last Name *

Email *

Phone *

Resume/CV *

Enter manually or upload a file (pdf, doc, docx, txt, rtf)

Your privacy at GoCardless *

Do you need sponsorship for a work visa? *

What level of French skills do you have? *

Salary expectations (gross) *

Pay range transparency *

Are you okay with a 1-year FTC? *

Demographic Questions (optional, anonymous)

Gender, race/ethnicity, sexual orientation, age, education, neurodiversity, gender identity—your responses help us improve our diversity efforts. More info here.