Collections Specialist - Cash Recovery & Customer Care

Ecotricity; Stroud; Hybrid; GBP 25,550 - 27,518; Full time

Benefits offered by this job

Healthcare plan

Life assurance

Generous pension contribution

Company discounts

Holiday of 25 days plus bank holidays

Job summary

Ecotricity is hiring for a position in its Debt Management Department, aiming to balance customer needs with business goals. The role involves ensuring cash collections, minimizing bad debt, and providing excellent customer service.

With responsibilities including customer engagement and problem-solving, this is an opportunity to work in a supportive team environment. The successful candidate will enjoy benefits such as a healthcare plan, hybrid working options, and generous holiday allowance.

Qualifications

• Excellent telephony skills delivering high-level customer service.
• Collections and energy industry experience is desirable.
• Experience using multiple IT systems simultaneously.

Responsibilities

• Engage with customers in financial difficulty through calls and emails.
• Negotiate affordable repayment options.
• Understand and resolve customer queries effectively.

Skills

Customer interaction skills

Computer literacy

Resilience

Collaborative working

Tools

Microsoft Office

Job description

Ecotricity is hiring for a position in its Debt Management Department, aiming to balance customer needs with business goals. The role involves ensuring cash collections, minimizing bad debt, and providing excellent customer service.

With responsibilities including customer engagement and problem-solving, this is an opportunity to work in a supportive team environment. The successful candidate will enjoy benefits such as a healthcare plan, hybrid working options, and generous holiday allowance.