Collections Specialist

myGwork - LGBTQ+ Business Community; Metropolitan Borough of Solihull; Hybrid; GBP 29,000 - 38,000; Full time

Job summary

Join E.ON UK as a Collections Specialist in Solihull on an 8-month fixed-term contract. You will be responsible for resolving customer queries and improving processes. This role offers a hybrid working model and a competitive salary with excellent benefits.

Benefits

26 days of holiday plus bank holidays

Generous pension scheme

Life cover

Bonus opportunities

Access to 20 flexible benefits

Qualifications

• Experience in customer service is essential.
• Strong communication skills for customer engagement.
• Ability to analyse complex information.

Responsibilities

• Investigate and resolve customer queries.
• Report on process performance and recommend improvements.
• Deliver training on operational procedures.

Skills

Customer service experience

Communication skills

Organisational skills

Analytical skills

Job description

5 days ago Be among the first 25 applicants

This job is with E.ON UK, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

We are looking for Collections Specialists to join our team based at Solihull on an 8-month fixed-term basis.

Here's What You'll Be Doing

npower Business Solutions (nBS) is the E.ON UK Industrial and Commercial (I&C) pillar and a market leader in the B2B energy retail sector. I&C is a £6 billion revenue business serving c60,000 customers and around 300,000 meter points with a view to becoming the number one B2B energy supplier in the UK.

Right now, we're looking for x2 Collections Specialists to join our team on an 8-month fixed-term contract basis. For this role, you will be responsible for investigating and resolving a wide range of complex issues or customer queries, liaising with other parties as necessary, to provide an appropriate, acceptable resolution for the customer to enable cash collection. This role offers the hybrid working approach, where you will be working in the office (based Solihull) approximately 2 days per week.

Key Responsibilities

• Report on the performance of specific processes and investigate process failures to recommend improvements.
• Take part in changing and implementing processes, perform testing, and create and maintain documentation to ensure department processes align with business and industry standards.
• Deliver formal or side by side training for staff on a range of operational procedures and best practice, to promote knowledge within the team and the wider business areas to improve operational efficiency.
• Evaluate training delivered to ensure it is consistent with departmental processes and procedures.
• Fully update systems after every call / email to ensure there is full history of contact with the customer and the debt and risk area is fully compliant.
• Support on various end-to-end processes to enhance team awareness and ensure tasks are handled correctly and professionally the first time.
  
  

What We Need From You

• Customer service experience.
• Demonstrable communication skills in engaging with customers.
• Strong organisation skills, with the ability to prioritise workloads.
• The ability to analyse complex information and propose possible solutions.
  
  

It would be great if you had

• Debt collection experience.
• Knowledge of the UK Energy Industry.
  
  

Here’s What You Need To Know

• Award-Winning Benefits: Our market-leading benefits package includes 26 days of holiday plus bank holidays, a generous pension scheme, life cover, bonus opportunities, and access to 20 flexible benefits with tax and/or NI savings. Recognised with the Personnel Today Reward, Recognition and Benefits Award 2022, our benefits truly stand out.
• Recognised for Family-Friendly and Hybrid Policies: In 2024, we earned Double Recognition at the Personnel Today Awards for our exceptional family-friendly and hybrid working initiatives. Lets discuss how we can work together flexibly.
• Inclusive Employer: As the only energy company in the Inclusive Top 50 UK Employers (currently ranked 8th), we’re committed to equal opportunities, diversity, and fairness for everyone.
• Support for Disabled Applicants: As a Disability Confident Employer, we guarantee an interview for all disabled candidates who meet the minimum role criteria.
• Development Opportunities: With inclusive talent networks, learning resources, and skill-building programs, your career growth is a priority.
  
  

At a glance

Reference no.: 236664 Closing date: 20/05/2025 Salary: £29,173 - £37,860

Get in touch

For more information about the role please contact the recruiter, [e-mail].

About Us

E.ON is a privately owned international energy company. Our 75,000 colleagues in 15 countries work daily towards the improvement of technical innovations and user-friendly customer solutions for the new energy world. We are the first large energy company to focus more heavily upon the energy of the future through our three business areas of energy networks, renewable energies and customer solutions.

Connect with us

www.eon-uk-careers.com

#[e-mail]

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Accounting/Auditing and Finance

• Industries

  Utilities

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