French Collections Analyst

Elastic; United Kingdom; Remote; GBP 30,000 - 50,000; Full time

Job summary

Join a dynamic and innovative company that values diversity and inclusion while providing a balanced work-life experience. As a Collection Analyst, you'll play a vital role in ensuring financial health by managing accounts receivable and minimizing bad debt exposure. This position offers the opportunity to work in a fast-paced environment, where your strong communication and analytical skills will shine. With a focus on professional growth, you'll have access to competitive pay, flexible schedules, and generous vacation days. If you thrive in a collaborative setting and are eager to contribute to a forward-thinking organization, this role is perfect for you.

Benefits

Health coverage for you and your family

Flexible locations and schedules

Generous vacation days

Parental leave (minimum of 16 weeks)

Volunteer project hours (up to 40 hours/year)

Donation matching (up to $2000)

Qualifications

• 2+ years experience in A/R & Collections required.
• Strong attention-to-detail and analytical skills are essential.

Responsibilities

• Collect payments on outstanding Accounts Receivables.
• Contact customers to secure outstanding balances and resolve discrepancies.

Skills

Accounts Receivable

Communication Skills

Time Management

Analytical Skills

Customer Service

Problem Solving

Multitasking

Negotiation

MS Office

G-Suite

Education

Degree in Accounting, Finance, or Business

Tools

Netsuite

Salesforce

Excel (Pivot Tables, VLOOKUPs)

Job description

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

The primary responsibility of the Collection Analyst is to collect payments on outstanding Accounts Receivables. This individual should possess strong time-management and communication skills.

What you will be doing:

• Collect on business-to-business accounts in an effort to reduce Accounts Receivable and minimize bad debt exposure.
• Contact customers, via email and phone, to secure outstanding balances.
• Perform account reconciliations, as needed, to resolve any account discrepancies.
• Resolve Unapplied and Unidentified Cash Payments to ensure proper posting to the customer account.
• Work with customers that have delinquent balances to negotiate payment plans.
• Process customer credit card payments. Address any credit card declines with the customer.
• Respond to customer inquiries within a 24 - 48-hour time period.
• Confer with management to determine if additional actions are required for delinquent accounts.

What you bring along:

• High level of enthusiasm and pride in your work, you have a strong ability to learn, and you see change and challenges as opportunities to make things better.
• You have experience in a fast-paced, high-growth, global environment and you are no stranger to building and optimizing the processes necessary to keep us growing without stumbling.

If that's you, hopefully you also have:

• Degree preferably in Accounting, Finance, or Business
• 2+ years of professional experience in A/R & Collections
• Strong communication skills, both verbal and written
• Strong attention-to-detail, robust analytical skills and multitasking capabilities
• Strong customer service and creative problem solving skills
• Strong ability to work independently, prioritize and balance multiple projects simultaneously in a distributed, dynamic, fast-paced and deadline driven environment
• Accustomed to working with multiple stakeholders to resolve issues, ability to interact with senior leadership and internal partners
• Proficiency in MS Office, G-Suite applications, advanced Excel skills including pivot tables and VLOOKUPs
• Flexibility to scale to different opportunities as they arise within the department to broaden your overall skills
• Positivity! We each love what we do and believe that a positive attitude matters

Bonus Points:

• Experience in SAAS/software industry
• Experience with foreign currency and multiple international subsidiaries EMEA, APAC, NA
• Experience with Netsuite, Salesforce and G Suite
• Fluent in reading, writing and speaking French (+ German and/or any additional European language)

Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email [e-mail] We will reply to your request within 24 business hours of submission.