Collections Specialist

Tabeo Ltd.; City of Westminster; Remote; GBP 30,000 - 40,000; Full time

Job summary

A financial services company is seeking a Collections Specialist to manage day-to-day collections. You'll build customer relationships, ensure timely payments, and recover outstanding balances. Ideal candidates have 3-4 years in collections, strong negotiation abilities, and a commitment to customer outcomes. This role offers a competitive salary and benefits including remote work options.

Benefits

Competitive salary

Employee share options

£2,000 annual CPD package

Health and life insurance

Company trips

24 days holiday plus birthday off

Extended parental leave

Pension scheme

Qualifications

• 3-4 years of experience within a collections role in financial services.
• Knowledge of collection techniques and relevant regulatory requirements.
• Ability to manage difficult conversations calmly and professionally.

Responsibilities

• Monitor and investigate accounts to identify outstanding loans.
• Ensure effective management of collections related caseload.
• Maintain accurate records using internal systems.
• Contribute to continuous improvement by reporting feedback.

Skills

Negotiation skills

Problem-solving capabilities

Communication skills

Time management

Attention to detail

Job description

Overview

Our mission is to help dental and veterinary clinics make recurring payments as simple as paying by card. We want to make memberships (Plans) and patient finance seamless by 'combining' workflows with cards and tapping existing patient data. There are two exciting trends affecting the primary care sector right now.

• We believe all businesses are becoming internet businesses. Many clinics now actively 'push' online bookings and explore the benefits to handle phone calls with AI agents 24/7.
• We believe all revenue is moving towards monthly payments. People pay for more and more 'stuff' with a subscription, from cars to music. Dentists and vets are well positioned to benefit due to the strong, recurring relationships with patients.

Today, we support over 5,000 dental practices across the UK. 100 more join our platform every month. Tabeo is the dominant market leader for patient finance and seeks to be the same for plans in 3 years. This exciting new, agentic AI solution will complement our existing payment products. Tabeo is profitable. We seek to grow revenue by 50-60% per year and top £30 million per year in 2028. We believe in a remote first approach to work and equip teams with perks and tools so they can thrive. However, we all come together 2x per year for our amazing 'Team Weeks'. We previously met in Dubai, Lisbon, London and Athens. Next is a surprise!

About the role

Tabeo has a positive approach to collections, focused on customer needs. We are looking for a Collections Specialist to assist with day to day collections. The role, which will be a vital part of Tabeo's ongoing success, involves building relationships with customers, while also ensuring timely payments and the recovery of outstanding balances on both non regulated/regulated loans.

Responsibilities

• Monitoring and investigating accounts to identify outstanding loans in arrears or default
• Solid understanding of repayment schedules and debt management, working in line with Tabeo's policy and procedures to ensure effective and timely management of collections related caseload
• Processing ad-hoc payments and refunds as required, resolving issues where necessary
• Maintain accurate records using internal systems
• Report on collection activity as required
• Escalation of complex cases to senior management
• Contribution to our ethos of continuous improvement, by communicating customer and product feedback with the wider business.
• Strong negotiation and communication skills
• Sound problem solving capabilities, with a genuine commitment to finding suitable outcomes for customers
• Strong organisation and time management skills, with the ability to manage your own workload while working as part of a close-knit, successful team
• Tabeo is growing quickly, so you'll need flexibility to work some weekends, and to take on additional responsibilities as required.
• Strong attention to detail and ability to maintain accurate records
• Confident telephone manner with the ability to manage difficult conversations calmly and professionally

Qualifications

• Proven experience within a collections role in financial services, with 3-4 years of experience
• A sound knowledge of collection techniques and familiarity with relevant regulatory requirements including CONC, TCF and GDPR
• Strong negotiation and communication skills
• Sound problem solving capabilities, with a genuine commitment to finding suitable outcomes for customers

Benefits

• Competitive salary
• Employee share options
• £2,000 per annual CPD package to be used at your discretion
• Full kit for home office
• Health insurance and life assurance (including dental and optical) for UK staff
• Company trips
• 24 days holiday annually, plus a day off on your birthday
• Extended parental leave
• Contributing pension scheme for UK staff
• Fully remote candidate from the UK or anywhere GMT +/- 3