Collections Specialist

IWG plc; Belfast; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the flexible workspace sector is seeking a Collections Specialist in Belfast. This role involves managing collections for corporate clients, resolving disputes, and ensuring exceptional customer service. Ideal candidates will possess strong persuasion skills, experience in collections, and the ability to work independently in a fast-paced environment.

Qualifications

• Strong persuasion and problem-solving skills.
• Excellent customer service skills.
• Collections experience.

Responsibilities

• Manage ongoing collections for corporate customers.
• Resolve disputes and ensure timely payments.
• Complete administrative tasks for team efficiency.

Skills

Persuasion

Problem-solving

Customer service

Communication

Organizational skills

Team player

Tools

Microsoft Office Suite

Job description

Collections Specialist

Job Purpose

We are looking for a Collections Specialist who really enjoys engaging with customers. As a Collections Specialist, you will play a key role in helping customers answer account queries, and where the customer is in an overdue situation, you will help the customer make a payment so they can continue their service. The Collections Specialist will strive to deliver an exceptional customer service experience and ensure all customers in an overdue situation are offered a viable business solution that works to facilitate payment. Ultimately, the actions and service provided by the Collections Specialist are the catalyst for providing customers with reasons to stay with Regus.

KEY ACCOUNTABILITIES

1. Manage the ongoing collections for named corporate customers, ensuring invoices are paid according to payment terms.
2. Take responsibility for resolving disputes, ensuring that concerns are actioned correctly.
3. Ensure payments are allocated in a timely fashion.
4. Complete any administrative tasks as required for the efficient running of the team’s activities.
5. Deliver a consistent and professional level of service at all times.

REQUIRED KNOWLEDGE, SKILLS AND QUALIFICATIONS

• Strong persuasion and problem-solving skills.
• Excellent customer service skills, including clear communication, quick responses, and quick thinking.
• Collections experience.
• Excellent written and verbal communication skills.
• Self-starter who can work with minimal supervision.
• Solid organizational skills, including the ability to prioritize and multitask in a demanding environment.
• Team player.
• Working knowledge of Microsoft Office Suite, including Excel and Outlook.

About the company

IWG has been at the forefront of the flexible workspace revolution for more than 30 years. We have made it possible for organizations and individuals everywhere to take a new approach to the traditional working day. We have over 3,400 locations across more than 110 countries, allowing millions of people every day to have a great day at work.

Our customers are start-ups, small and medium-sized enterprises, and large multinationals, each with unique business goals, people, and aspirations. They want workspaces and communities to match their needs. We provide them with choice through our portfolio of brands, covering serviced offices (Regus, Spaces, HQ, Signature, and No18), commercial real estate brokerage, and managed office solutions.

Join us at www.iwgplc.com