Customer Service and Collections Agents

Echo Managed Services; Belfast; Hybrid; GBP 24,000 - 29,000; Full time

Job summary

A leading company in Belfast is seeking Customer Service and Collections Agents for a fixed-term contract with potential for permanent placement. This role involves managing customer billing queries and collecting debts, requiring excellent customer service skills and teamwork. The position offers a competitive salary with opportunities for bonuses and career development in a supportive environment.

Benefits

30 days holiday

Full paid induction and training

Remote working options

Career development opportunities

Qualifications

• Experience in customer service roles such as call centre, retail, or hospitality.
• Ability to build effective relationships with customers.
• Strong team player focused on achieving targets.

Responsibilities

• Handle customer billing queries and collect commercial debt.
• Engage customers through inbound and outbound calls.
• Process and resolve accounts at all recovery stages.

Skills

Customer Service

IT Systems

Relationship Building

Teamwork

Tools

Microsoft Applications

Job description

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Join to apply for the Customer Service and Collections Agents role at Echo Managed Services

Job Title: Customer Service and Collections Agents

Location: Belfast

Job Type: Fixed Term Contract, 12 months with a view to go permanent

Hours: 37.5 hours per week

Salary: OTE £27,000 comprising basic salary £24,492 with a potential quarterly bonus

between £600 - £765 depending upon performance.

Are you looking for an exciting job opportunity with the potential to develop and grow your career? Then look no further! We are searching for individuals with a passion for providing excellent customer service to join our team.

The Role

This is a remote role and for the first 4 weeks, you are expected to attend Full Time training at our Belfast office. After the initial training period, your role will be primarily working from home with a requirement to come into the Belfast office twice a month.

A key member of the Credit Management team responsible for dealing with customer’s billing queries and collecting commercial debt for business customers on behalf of Northern Ireland Water. Our Collections Agents combine inbound and outbound calls to engage our customers to secure payment or where appropriate agree payment plans for those in genuine hardship.

Using a combination of telephony and correspondence, Billing and Collections Agents are responsible for processing and resolving accounts at all recovery stages.

Billing and Collections Agents are front-line debt management roles and are critical in ensuring that all cash targets are met in a timely and cost-effective manner. This is a role where there are opportunities to develop your skills in areas such as Litigation, Key Accounts and Aged debt management.

We offer individuals a chance to utilise their excellent customer service skills in a professional and friendly environment. To ensure you become an expert in this field, you will have a comprehensive induction programme and will be supported by your manager and colleagues to help you succeed.

What You’ll Need

• Experience of using IT systems and packages including Microsoft Applications
• Customer Service experience to include call centre, retail, hospitality or sales roles
• An effective relationship builder – someone who can quickly establish rapport with people
• A strong team player who strives to achieve team as well as individual targets
  
  

What You’ll Get In Return

• Competitive Salary of OTE £27k comprising basic salary £24,492 with an average quarterly bonus between £600 - £765 depending upon performance.
• Full paid induction and training will be provided – with career development opportunities.
• Remote Working.
• 30 days holiday (rising to 35 with each year of service)
• Real opportunities to earn additional income such as being part of the social media team, on-call rotas, special allowances, secondments, overtime, promotions etc.
  
  

Closing date for receipt of CVs is 12noon on Friday 6th June 2025.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Outsourcing/Offshoring

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