Collections Relationship Manager – Hybrid (4-Day Week Pilot)

Evolution Money Ltd; Manchester; Hybrid; GBP 27,000 - 35,000; Full time

Benefits offered by this job

Up to 25 days’ annual leave + Bank Hol

Birthday off

Pensions scheme

Long Service Awards

Cycle to work

Life Assurance

Job summary

Evolution Money, Manchester City Centre, is seeking a Collections Advisor (Relationship Manager) to manage arrears accounts, build one-to-one relationships, and set up tailored payment plans. The role emphasizes compassionate handling of vulnerable customers and delivering high-quality service in a hybrid setup.

The position offers a 4-day working week pilot and hybrid work (2 days per week remote), with annual leave and pension benefits.

Qualifications

• 12 months (continuous) collections experience in consumer credit."

Responsibilities

• Managing a set of customer accounts that are in arrears.
• Delivering quality customer service.
• Building an individual relationship with our customers.
• Going through income and expenditures.
• Setting up payment plans and offering tailored support where appropriate.
• Responsibly handling difficult calls and vulnerable customers.

Skills

Collections experience

Relationship building

Customer service

Vulnerable customers

Job description

Evolution Money, Manchester City Centre, is seeking a Collections Advisor (Relationship Manager) to manage arrears accounts, build one-to-one relationships, and set up tailored payment plans. The role emphasizes compassionate handling of vulnerable customers and delivering high-quality service in a hybrid setup.

The position offers a 4-day working week pilot and hybrid work (2 days per week remote), with annual leave and pension benefits.