Collections Advisor

Evolution Money Ltd; Manchester; Hybrid; GBP 27,000 - 35,000; Full time

Benefits offered by this job

Up to 25 days’ annual leave + Bank Hol

Birthday off

Pensions scheme

Long Service Awards

Cycle to work

Life Assurance

Job summary

Evolution Money, Manchester City Centre, is seeking a Collections Advisor (Relationship Manager) to manage arrears accounts, build one-to-one relationships, and set up tailored payment plans. The role emphasizes compassionate handling of vulnerable customers and delivering high-quality service in a hybrid setup.

The position offers a 4-day working week pilot and hybrid work (2 days per week remote), with annual leave and pension benefits.

Qualifications

• 12 months (continuous) collections experience in consumer credit."

Responsibilities

• Managing a set of customer accounts that are in arrears.
• Delivering quality customer service.
• Building an individual relationship with our customers.
• Going through income and expenditures.
• Setting up payment plans and offering tailored support where appropriate.
• Responsibly handling difficult calls and vulnerable customers.

Skills

Collections experience

Relationship building

Customer service

Vulnerable customers

Job description

Job Title: Collections Advisor (Relationship Manager)

Company: Evolution Money

Location: Manchester City Centre

Job Type: Full-time

Shift Pattern: Monday to Thursday, 2x late shifts 10am – 7pm, 2x early shifts 8am – 5pm

Friday – 9am to 4pm or 9am – 5pm

Occasional Saturday and month end additional hours as per business needs.

Hybrid working (2 days per week remote) may be available subject to performance. Our Relationship Management team are currently participating in a 4 day working week pilot scheme. Both flexible working schemes apply on successfully completing probation.

About Us:

Evolution Money is a Certified B Corp with a social purpose. At Evolution Money, our mission is to redefine financial inclusion by providing bespoke lending solutions to UK homeowners. We are committed to empowering individuals and fostering long-term financial well-being. Through innovative and purpose-driven approaches, we aim to challenge traditional norms and create a pathway for those who might be overlooked by conventional financial institutions.

The Role:

Our Collections Teams excel in supporting our customers through difficult times. We are seeking a skilled Relationship Manager to ensure we meet our strategic goals, whilst acting in our customers best interests.

Key Responsibilities:

• Managing a set of customer accounts that are in arrears
• Delivering quality customer service
• Building an individual relationship with our customers
• Going through income and expenditures
• Setting up payment plans and offering tailored support were appropriate.
• Responsibly handling difficult calls and vulnerable customers

Qualifications (minimum)

• 12 months (continuous) collections experience in consumer credit.

Qualifications (additional)

• A track record in managing customer accounts.
• Proven ability in identifying the underlying cause of arrears.
• Experience of dealing with vulnerable customers.
• Team spirit and a positive attitude.

Here’s what you’ll get back:

• Up to 25 days’ annual leave + Bank Holidays
• Your birthday off, every year!
• A contributory pensions scheme, matched up to 5%
• Long Service Awards
• Cycle to work scheme
• Life Assurance

Company Culture:

Join us on our journey to redefine financial inclusivity. As we continue to evolve, so do the possibilities for those we serve. Our goal is not just to provide loans but to architect a future where financial empowerment is a reality for everyone. At Evolution Money, we value creativity, innovation, and a collaborative spirit. Our team is dedicated to delivering exceptional results and creating a positive impact in the financial services industry. We believe in fostering a work environment that encourages growth, learning, and teamwork.

We are committed to encouraging equality, diversity and inclusion and aim to create a working environment where every employee is respected.

We will provide fairness, and respect to all our prospective employees, and all hiring decisions are based on merit.

We aim to ensure that no job applicant is placed at a disadvantage by practices or requirements which disproportionately disadvantage protected groups, and which are not justified by the demands of the role.

Everyone is welcome at Evolution Money! We are proud in creating an inclusive and diverse culture in our Evo Team community. We want to ensure that you feel comfortable and can give your best throughout the recruitment process. We encourage applications from all backgrounds and communities, and we are more than happy to discuss any reasonable adjustments that you may require. Please visit our careers site for additional information, along with contact details to reach us directly. Just search ‘Evolution Money careers’

Evolution Money is a Disability Confident Committed employer. We offer interview to anyone with disability who meets the minimum criteria for the role.

£27,415 to £35,154, dependant on CeMAP qualification.