Collections Operations Lead (12-Month FTC) + 10% Bonus

Royal Mail; Rishton; On-site; GBP 46,000 - 50,000; Full time

Benefits offered by this job

10% bonus

25 days annual leave

Pension scheme

Parental leave policy

Dental insurance

Health assessment

Job summary

Royal Mail’s Preston Central Delivery Office is seeking a Collections Customer Operations Manager on a 12-month fixed-term contract. You’ll have full accountability for the collections operation, leading front-line colleagues to efficiently collect items from small to medium outlets while delivering excellent service to customers.

The role emphasizes strong people leadership, resource planning, and collaboration with Trade Unions to drive performance.

Qualifications

• Experience leading collections operations or similar teams.
• Ability to plan resources and manage performance.

Responsibilities

• Lead and inspire a team to collect items from small to medium outlets and deliver high-quality service.
• Plan resources and manage performance improvement.
• Collaborate with Trade Unions to raise standards and coach the team.
• Interact with customers from diverse backgrounds to ensure excellent service.

Skills

Leadership

People management

Coaching

Stakeholder collaboration

Data-driven decisions

Job description

Royal Mail’s Preston Central Delivery Office is seeking a Collections Customer Operations Manager on a 12-month fixed-term contract. You’ll have full accountability for the collections operation, leading front-line colleagues to efficiently collect items from small to medium outlets while delivering excellent service to customers.

The role emphasizes strong people leadership, resource planning, and collaboration with Trade Unions to drive performance.