Collections Customer Operations Manager - 12 Month Fixed Term Contract

Royal Mail Group; Preston; On-site; GBP 46,000 - 50,000; Full time

Benefits offered by this job

Bonus 10%

Generous holiday allowance

Pension scheme

Parental leave policy

Flexible working

Job summary

Royal Mail Group in Preston is seeking a Collections Customer Operations Manager on a 12-month fixed-term contract to take full accountability for the collections operation and lead frontline colleagues to deliver consistent service.

You'll coach your team, partner with Trade Unions, plan resources, and drive performance while upholding our values and customer trust.

Qualifications

• Experience leading collections operations or customer services.
• Strong leadership and people management skills.

Responsibilities

• Lead the collections operation and a frontline team to deliver high-quality service.
• Collaborate with Trade Unions and plan resource needs to drive performance improvement.

Job description

Job reference number 344958
Collections Customer Operations Manager - 12 Month Fixed Term Contract
Min £45,888 Mid £50,476 (dependent on experience)plus potential 10% bonus, 25 days annual leave and generous pension
Full time, Fixed Term

Preston Central Delivery Office, Christian Road, Preston, PR1 1AD

ABOUT US

We believe great things are possible and we help make them happen. Royal Mail impacts people and businesses in more than 71 million ways, daily. The only company that delivers to every address in the UK, we bring people closer together, help independent businesses grow and make large corporations work better, connecting companies and customers worldwide.We're driven to take people further; to empower our customers and colleagues to make their futures whatever they want.

THE ROLE

Full accountability for the Collections operation, you'll lead and inspire a team of front-line colleagues to efficiently collect items from small to medium outlets and deliver an excellent quality of service as you interact with customers from all walks of life.

Being a great leader means creating a positive and engaging work environment, promoting inclusivity, and being a role model by living our values.

To ensure we reach our best with people management, resource planning and specialist project activity, you'll also partner with Trade Union to keep raising the bar as you coach your team to deliver performance improvement. This role is integral to making sure our collection operation runs as smoothly as possible. You'll play a major part in the trust we build with customers.

SHIFT PATTERN

Monday to Friday, hours between 12:00 - 20:00

WHAT YOU'LL GET

We're asking for a lot, but you'll get a lot in return. First, there's the 10% on target bonus, generous holiday allowance, flexible working options, a pension scheme and an excellent parental leave policy. You'll also benefit from enhanced family friendly support, including enhanced maternity pay, paternity leave, adoption leave and shared parental leave. As part of our commitment to your wellbeing, you'll receive supportive and generous company sick pay, and eligibility to a level of employer funded dental insurance* and a health assessment every two years*. You'll have access to your personalised benefits account through our MyBundle+ platform, where you can choose from more than 800 retail offers to help you save on things like groceries, days out, holidays and your household bills as well as employer provided and voluntary benefits to suit your lifestyle.

Your wellbeing matters to us, which is why you and your family have 24/7 access to tools, services and advice supporting your physical, mental, financial and social health-completely free. And of course, there are all the exciting career opportunities that come with leading a team and shaping key decisions. All this comes with the great sense of pride you'll feel from being part of one of the world's most recognisable brands as we undergo a historic transformation from a letters business to a parcels business.

ABOUT YOU

This is a role packed full of influence, challenges and responsibility, so we need someone who is flexible and can excel under pressure. Customer focussed, team player, results driven, inspiring leader - you know how to get the best out of our people and deliver the best to our customers. You can empathise, motivate, coach, collaborate and you're not afraid to do things differently and champion change, whether that's through reduced cost, innovative work practices or data driven ideas. We're looking to you to bring your skills and experience to make brilliant things possible.

Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we'll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.

Closing Date: Friday 16th October. Please note, this advert may close early if the appropriate number of applications has been reached.