Collections Manager

AR Hine Associates; Chesham Bois; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading company specializing in Billing and Collection in the Private Medical Sector seeks a Team Leader / Manager to oversee a team of Billing & Collection Specialists. The successful candidate will manage client invoicing, resolve disputes, and foster relationships with clients to ensure high-quality service and team performance.

Qualifications

• Experience in a similar management role within Collections / Debt Recovery / Medical Sector.
• Strong computer skills, particularly with Microsoft 365.
• Ability to coach and motivate team members.

Responsibilities

• Lead a team of up to 5 Billing & Collection Specialists.
• Ensure timely and accurate invoicing.
• Handle escalated client disputes efficiently.

Skills

Advanced computer proficiency

Leadership

Client relationship management

Debt management

Communication

Tools

Microsoft 365

Practice management systems

Payment systems

Job description

Established, successful Company, specialists in Billing and Collection in the Private Medical Sector ( Private Hospitals, Private Consultants / Doctors )

Leading a team of up to 5 Billing & Collection Specialists, the role will suit an experienced Team Leader / Manager / Supervisor, likely to have gained experience within a Collections / Debt Recovery / Medical Sector. Your team are responsible for the end to end process of raising client invoices in a timely and accurate manner, handling any client or patient query, and the prompt collection all fees due.

Team Leader Responsibilities include:

Clients…

• Lead regular client meetings to gain feedback on service levels, pinpoint any areas which require improvement and work with the team, track progress and achieve desired outcome
• Work in conjunction with the management and sales team to ensure the seamless onboarding of new clients in addition to fostering healthy relationships with new and existing clients
• Manage and analyse client debt levels, devising projects with the view to reduce targeted aged debt and report any significant problems areas to the senior management team
• Ensure all client invoicing is completed in a timely and accurate fashion to minimise aged debtors and disputes
• Handle any escalated patient or client disputes and resolve quickly and effectively to ensure a continued, high quality service
• ‘Front of House’ for a number of key clients, fully managing their billing and collections, delegating where necessary

Team…

• General management and first point of contact for all members within the team, overseeing quality of work and assessing performance levels as well as ensuring any issues which arise are resolved quickly and effectively
• Coach and motivate all team members through various means to maintain morale, productivity and performance
• Responsible for setting and managing each team member’s individual KPIs to deliver the highest quality of service and aid the company’s growth plans
• Review existing and develop new training documentation and techniques for employees to ensure the seamless onboarding of new team-members as well as aiding the performance of existing team members
• Swiftly handle regular, daily requests from team-members to include but not limited to: Importing CCSD codes and fees, insurance company directories and account holders to each billing software, Amending and deleting invoices, Issuing refunds to patients or clients
• Responsible for authorising, monitoring and tracking staff absence, ensuring the appropriate cover is in place to enable the smooth and continued operational running of the team to the highest standard

• Advanced computer proficiency, Microsoft 365 (Work/Excel/Outlook/PowerPoint), Teams. Practice management systems: MidexPro / DGL / HeyDoc (desirable but not essential) and Payment systems: Elavon / FirstData (desirable but not essential)