Collections & Litigation Associate

IN2 Consult; Slough; Hybrid; GBP 36,000 - 44,000; Full time

Job summary

IN2 Consult in Slough seeks a Credit Collections & Litigations Specialist for a permanent, hybrid role. You will handle UK and European collections for high-value agreements and coordinate with stakeholders, sales, and legal teams.

The role requires 1–3 years' experience in collections or related financial services, with FCA process familiarity and SAP knowledge. UK regulation awareness is advantageous.

Qualifications

• Degree or equivalent qualification in law, finance, business administration or related field.
• 1 to 3 years' experience in collections, arrears management or related financial services role.
• Experience in finance, consumer credit or asset finance is beneficial.
• Good working knowledge of Microsoft Office; SAP exposure is helpful.
• Familiarity with FCA-regulated processes, complaints handling and data protection is advantageous.

Responsibilities

• Collect overdue balances in line with the internal collections manual and FCA regulatory requirements.
• Contact customers by phone, email and post; liaise with stakeholders and sales managers to resolve arrears.
• Prepare and issue reminder letters, default notices and contract termination letters.
• Act as the main point of contact for customers negotiating repayment plans; monitor adherence to agreed arrangements.
• Coordinate voluntary returns following termination; manage external agents to ensure timely repossession.
• Manage the sale of repossessed items, working with regional sales on tender processes to recover value.
• Act as main contact for headquarters and external legal counsel on litigation matters.
• Post customer payments in SAP daily with HQ accounting team; monitor payments vs bank statements.
• Run the daily direct debit collection and monitor its outcome.
• Provide administrative support to Underwriting and Administration teams.
• Support the preparation of regular credit risk reports for senior management and group shareholders.

Education

Law/Finance degree

Tools

SAP

Job description

Credit Collections & Litigation Specialist - Slough (Hybrid) - Permanent - Up to £40,000

IN2 Consult has an exciting opportunity for a Credit Collections & Litigations Specialist to join a client of ours based in Slough on a permanent basis. This role involves UK and European collections for high value agreements.

Key responsibilities

• Collect overdue balances in line with the internal collections manual and FCA regulatory requirements
• Contact customers by phone, email and post; liaise with stakeholders and sales managers to resolve arrears
• Prepare and issue reminder letters, default notices and contract termination letters in line with internal procedures
• Act as the main point of contact for customers negotiating repayment plans; monitor adherence to agreed arrangements
• Coordinate voluntary returns following termination; manage external agents to ensure timely repossession
• Manage the sale of repossessed items, working with the brand's regional sales organisation on tender processes to achieve the best recovery
• Act as the main point of contact for headquarters and external legal counsel on litigation matters
• Post customer payments in SAP daily, working alongside the headquarters accounting team
• Monitor and reconcile customer accounts in SAP against payments received and bank statements
• Run the daily direct debit collection and monitor its outcome
• Provide administrative support to the Underwriting and Administration teams
• Support the preparation of regular credit risk reports for senior management and group shareholders

About you

• Degree or equivalent professional qualification in law, finance, business administration or a related field; a UK law degree or legal qualification is an advantage
• 1 to 3 years'+ experience in collections, arrears management, motor or asset finance, litigation support, legal operations, regulatory compliance or another customer-facing financial services role
• Experience in finance, consumer credit or asset finance is beneficial
• Good working knowledge of Microsoft Office and document management tools; SAP exposure is helpful
• Familiarity with FCA-regulated customer processes, complaints handling, consumer protection and data protection is advantageous