Collections

Connect Recruitment; England; On-site; GBP 35,000 - 55,000; Full time

Job summary

Connect Recruitment is seeking a Collection & Litigation Associate to join our UK operations, focusing on overdue accounts, repayment negotiations and litigation support. You will work under the Head of Collection & Litigation, coordinating with internal teams and external advisers to ensure compliant, efficient handling of cases.

The role emphasizes operational execution, attention to detail, and timely reporting, with opportunities to develop expertise in motor finance, consumer credit and

Qualifications

• Degree or comparable professional qualification in law, finance, business administration or a related field.
• 1–3 years of relevant experience in collections, arrears management, motor finance, litigation support or related roles.
• Fluent English (written and spoken); German/Italian a plus.
• Good working knowledge of Microsoft Office and document management tools.
• Familiarity with FCA-regulated processes and data protection requirements is advantageous.

Responsibilities

• Manage overdue customer accounts and negotiate repayment arrangements.
• Support default and contract termination processes.
• Coordinate vehicle returns and repossessions.
• Assist with litigation, remarketing, account reconciliation and reporting activities.
• Coordinate with Legal & Compliance and external advisers as needed.

Skills

Strong communication

Negotiation

Draft customer correspondence

Structured and organised

Regulatory deadlines

Stakeholder coordination

Education

Law degree / legal qualification

Tools

MS Office

Job description

Following the continued growth of our business, we are looking for a Collection & Litigation Associate to join our Collection & Litigation department and support our activities in the UK market.

The role is primarily operational and execution focused. It involves managing overdue customer accounts, negotiating repayment arrangements, supporting default and contract termination processes, coordinating vehicle returns and repossessions, and assisting with litigation, remarketing, account reconciliation and reporting activities.

The Collection & Litigation Associate will work under the supervision of the Head of Collection & Litigation and cooperate closely with headquarters, Sales, Accounting, Underwriting, Administration and other relevant internal functions. For legal and compliance-related matters, the role will also coordinate with the relevant Legal & Compliance functions and external legal advisers.

Qualifications, Languages and Education Requirements

• Degree or comparable professional qualification in law, finance, business administration or a related field. A UK law degree or relevant legal qualification would be an advantage.
• 1 3 years of relevant experience in collections, arrears management, motor finance, litigation support, legal operations, regulatory compliance or another customer-facing financial services role. Experience in motor finance, consumer credit, asset finance or the automotive sector would be beneficial.
• Fluent English (written and spoken) is essential; German and Italian would be an advantage
• Good working knowledge of Microsoft Office and document management tools.
• Familiarity with FCA-regulated customer processes, complaints handling, consumer protection and data protection requirements would be advantageous.

Preferred Skills

• Strong communication and negotiation skills, particularly in customer arrears and repayment discussions.
• Ability to draft clear customer correspondence and prepare accurate documentation.
• Structured and organised working approach with strong attention to detail.
• Ability to manage multiple cases and meet regulatory and operational deadlines.
• Analytical mindset and confidence working with customer accounts and financial information.
• Ability to coordinate effectively with internal stakeholders, service providers and external legal advisers.
• Proactive, reliable and collaborative approach, with a willingness to learn and develop