Collection & Litigation Associate

Orka Financial; Slough; On-site; GBP 28,000 - 36,000; Full time

Job summary

Orka Financial in Slough is recruiting a Collection & Litigation Associate for a permanent, full-time role in a regulated financial services business.

This office-based position is five days per week, with discretionary home working potential subject to performance and policy. The role involves managing overdue accounts, arranging repayments, handling correspondence, supporting litigation, and coordinating with external advisers.

Qualifications

• Experience in collections and arrears management.
• Exposure to litigation support or external advisers.
• Customer-facing experience in financial services.

Responsibilities

• Manage overdue customer accounts and maintain clear, professional communication throughout the collections process.
• Agree and monitor affordable repayment arrangements within approved procedures.
• Prepare arrears, default and contract-termination correspondence accurately and on time.
• Coordinate asset returns and recovery activity with customers and external service providers.
• Support litigation matters and work with external legal advisers where required.
• Post customer receipts, reconcile account activity and investigate differences against bank information.
• Run recurring payment processes and monitor their outcome.

Skills

Collections

Arrears

Litigation support

Customer-facing finance

Job description

Orka Financial is recruiting a Collection & Litigation Associate for an established regulated financial services business in Slough. This is a permanent, full-time role for someone with early-career experience in collections, arrears, litigation support or customer-facing financial services.

The position is contractually office-based five days per week. Discretionary home working may become available subject to performance and company policy.

The role

• Manage overdue customer accounts and maintain clear, professional communication throughout the collections process.
• Agree and monitor affordable repayment arrangements within approved procedures.
• Prepare arrears, default and contract-termination correspondence accurately and on time.
• Coordinate asset returns and recovery activity with customers and external service providers.
• Support litigation matters and work with external legal advisers where required.
• Post customer receipts, reconcile account activity and investigate differences against bank information.
• Run recurring payment processes and monitor their outcome.