Collections

Connect Recruitment Consultants Ltd; Slough; On-site; GBP 32,000 - 52,000; Full time

Job summary

Connect Recruitment Consultants Ltd is seeking a Collection & Litigation Associate to join our Finance & Legal Operations team in the UK. The role focuses on managing overdue customer accounts, negotiating repayment plans and supporting litigation, repossession and reporting activities.

You will work under the Head of Collection & Litigation, coordinating with headquarters, Sales, Accounting and external advisers to ensure FCA-compliant processes and data protection.

Qualifications

• Degree or comparable qualification in law, finance, business administration or a related field.
• 1-3 years in collections, arrears management or related financial services roles; automotive sector helpful.
• Fluent English; German and/or Italian would be an advantage.
• Good working knowledge of Microsoft Office and document management tools.
• Familiarity with FCA-regulated processes and data protection is advantageous.

Responsibilities

• Manage overdue customer accounts and negotiate repayment arrangements.
• Support default and contract termination processes and coordinate vehicle returns/repossessions.
• Assist with litigation, remarketing, account reconciliation and reporting activities.
• Coordinate with Head of Collection & Litigation and other internal functions.
• Liaise with external legal advisers and compliance teams as required.

Skills

Communication & negotiation

Documentation drafting

Stakeholder coordination

Regulatory awareness

Education

Law degree or related qualification

UK law qualification advantageous

Business/finance administration degree

Tools

Microsoft Office

Document management tools

Job description

Following the continued growth of our business, we are looking for a Collection & Litigation Associate to join our Collection & Litigation department and support our activities in the UK market.

The role is primarily operational and execution focused. It involves managing overdue customer accounts, negotiating repayment arrangements, supporting default and contract termination processes, coordinating vehicle returns and repossessions, and assisting with litigation, remarketing, account reconciliation and reporting activities.

The Collection & Litigation Associate will work under the supervision of the Head of Collection & Litigation and cooperate closely with headquarters, Sales, Accounting, Underwriting, Administration and other relevant internal functions. For legal and compliance-related matters, the role will also coordinate with the relevant Legal & Compliance functions and external legal advisers.

Qualifications, Languages and Education Requirements

• Degree or comparable professional qualification in law, finance, business administration or a related field. A UK law degree or relevant legal qualification would be an advantage.
• 1-3 years of relevant experience in collections, arrears management, motor finance, litigation support, legal operations, regulatory compliance or another customer-facing financial services role. Experience in motor finance, consumer credit, asset finance or the automotive sector would be beneficial.
• Fluent English (written and spoken) is essential; German and Italian would be an advantage
• Good working knowledge of Microsoft Office and document management tools.
• Familiarity with FCA-regulated customer processes, complaints handling, consumer protection and data protection requirements would be advantageous.

Preferred Skills

• Strong communication and negotiation skills, particularly in customer arrears and repayment discussions.
• Ability to draft clear customer correspondence and prepare accurate documentation.
• Structured and organised working approach with strong attention to detail.
• Ability to manage multiple cases and meet regulatory and operational deadlines.
• Analytical mindset and confidence working with customer accounts and financial information.
• Ability to coordinate effectively with internal stakeholders, service providers and external legal advisers.
• Proactive, reliable and collaborative approach, with a willingness to learn and develop