Collections Executive (German Speaking)

Northreach; Greater London; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Stock options

Private medical insurance

Enhanced parental leave

Subsidised lunch and office perks

Gym access

Job summary

A leading FinTech company in Greater London is seeking a talented German-Speaking Collections Executive for their fast-growing collections department. The role involves delivering exceptional service to merchants, managing accounts with sensitivity, and negotiating tailored repayment plans. Candidates should have a minimum of 1 year in credit control, be fluent in English and German, and possess strong problem-solving abilities. This position offers stock options, private medical insurance, and various workplace perks, fostering a collaborative and rewarding environment.

Qualifications

• Experience in Credit Control, Collections, or Debt Recovery (min. 1 year).
• Knowledge of insolvency processes and legal escalations.
• Proficiency in data management.

Responsibilities

• Deliver first-class service to merchants experiencing payment challenges.
• Manage high-value accounts in arrears with sensitivity and professionalism.
• Build strong relationships to understand merchant circumstances and negotiate solutions.

Skills

Fluent in both English and German

Excellent communication skills

Strong problem-solving abilities

Attention to detail

Business acumen

Tools

CRM systems like HubSpot

Excel

Job description

About the job Collections Executive (German Speaking)

The Role

Were seeking a talented and motivated German-Speaking Collections Executive to join our fast-growing collections & recoveries department. If you're a problem solver with a passion for helping SMEs, wed love to hear from you!

Key Responsibilities:

• Deliver first-class service to merchants experiencing payment challenges.
• Manage high-value accounts in arrears with sensitivity and professionalism.
• Handle both inbound and outbound communications calls, emails, and letters.
• Build strong relationships to understand merchant circumstances and negotiate solutions.
• Implement tailored repayment plans, balancing merchant needs and company interests.
• Keep accurate records across multiple systems to ensure efficient case management.

What Were Looking For:

• Experience in Credit Control, Collections, or Debt Recovery (min. 1 year).
• Fluent in both English and German.
• Excellent communication skills with a customer-first mindset.
• Strong problem-solving abilities adaptable and quick on your feet.
• Business acumen and a genuine enthusiasm for supporting small businesses.
• Knowledge of insolvency processes and legal escalations.
• Experience with CRM systems like HubSpot.
• Proficiency in Excel and data management.
• Attention to detail with a proactive, can-do attitude.

Why Join Us?

Were more than just a FinTech, our culture is all about collaboration, growth, and rewarding hard work:

• Award-Winning Workplace: Recognised as a top employer with a focus on diversity, inclusion, and employee well-being.
• Stock options
• Private medical insurance
• Enhanced parental leave
• Subsidised lunch and office perks
• Gym access, wellness programs, and social events

Ready to Make an Impact?

Join a team that values your skills, fosters career growth, and celebrates successes apply now to start your journey in a dynamic, fast-paced fintech environment!