London-based German-Speaking Collections Executive

YouLend; Greater London; On-site; GBP 38,000 - 55,000; Full time

Benefits offered by this job

Private medical insurance

Dental insurance

Employee Assistance Program

Maternity/Paternity leave

London office

Free gym in office

Lunch subsidy

Deliveroo allowance

Monthly in-office masseuse

Team socials

Sports clubs

Job summary

YouLend in London is seeking a Collections Executive fluent in German to manage our German portfolio and support UK operations. You will drive timely payments while maintaining strong relationships with merchants in a fast-paced fintech environment.

Join a collaborative team with growth opportunities and a focus on data-driven recovery strategies, supported by comprehensive benefits and an agile, high-performance culture.

Qualifications

• Fluent in German and English (written and spoken).
• Experience in collections, account management or customer management is advantageous.
• Knowledge of financial services and payments is beneficial.

Responsibilities

• Manage collections and recoveries for the German portfolio and UK sector.
• Provide excellent service resolving non/under-paying merchants.
• Case manage high-value accounts in arrears across varied scenarios.
• Handle inbound/outbound calls and craft professional letters and emails.
• Build positive merchant relationships to reach favorable outcomes for both YouLend and merchants.
• Negotiate and implement solutions considering merchant circumstances and business interests.
• Accurate data entry across multiple systems.
• Team-oriented mindset and proactive collaboration.

Skills

German & English

Active listening

Negotiation

Technical skills

Data accuracy

Conflict resolution

Financial literacy

Job description

YouLend in London is seeking a Collections Executive fluent in German to manage our German portfolio and support UK operations. You will drive timely payments while maintaining strong relationships with merchants in a fast-paced fintech environment.

Join a collaborative team with growth opportunities and a focus on data-driven recovery strategies, supported by comprehensive benefits and an agile, high-performance culture.