Collections Executive

mcl finance; Greater London; Hybrid; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Private health insurance

Income protection

Life assurance

Statutory pension

25 days annual leave

Snacks, drinks and coffee

Job summary

MCL Finance in London is seeking a Collections Executive to manage a portfolio of arrears accounts and drive compliant collections outcomes, including late-stage recoveries with partners.

You will handle multi-channel communications, assess customer situations to provide sustainable solutions, and maintain accurate records while ensuring regulatory compliance and service excellence.

Qualifications

• Experience in collections, ideally B2B collections.
• Understanding of financial services regulations related to collections.
• Strong verbal and written communication skills.
• Proactive mindset with problem-solving abilities.

Responsibilities

• Support collections customers across phone and email channels.
• Work with partners on late-stage recoveries and collections.
• Assess customer situations to agree sustainable, affordable solutions.
• Suggest process improvements and adapt quickly to change.
• Manage varied workloads and solve problems with confidence.
• Keep accurate records in line with standards.
• Share customer feedback to drive improvements.
• Meet quality and compliance standards while delivering service.
• Collaborate with the team to meet goals and support each other.
• Stay informed on products, services, and updates.

Skills

Collections experience

Regulatory knowledge

Communication skills

Problem solving

Team collaboration

Tools

Diallers

Job description

Collections Executive

London (hybrid) | Reporting to: Senior Collections Manager

About MCL Finance

Since 2018, we’ve helped over 2,000 SMEs across the UK and UAE access the capital they need to grow — fast, clear, and with care. We believe finance should work better for the people building our economy: fewer hurdles, faster answers, and support that actually feels human. We back ambition with real funding and smart tools, backed by a team that gets what running a business takes. Our model puts people over paperwork — we work with brokers and business owners to deliver funding that fits, without the faff.

Our Mission

To reshape SME finance and level the playing field for good — giving ambitious businesses the fast, fair funding they need to build what's next.

The Role

We're looking for an experienced Collections Executive to support our clients across the collections and recoveries lifecycle — owning a selection of accounts in arrears, driving positive collections outcomes, and supporting late-stage recoveries including insolvencies and formal recovery action alongside our partners.

Key Responsibilities

• Supporting collections customers across channels (phone/email)
• Working with our partners on late-stage recoveries and collections
• Listening actively and assessing customer and business situations to agree sustainable, affordable solutions
• Sharing ideas to improve our processes and adapting quickly to change
• Managing varied workloads and solving problems with confidence and creativity
• Keeping accurate records in line with company and regulatory standards
• Sharing customer feedback to help us continuously improve
• Meeting quality and compliance standards while delivering outstanding service
• Collaborating with your team to meet goals and support one another
• Staying informed on products, services, and operational updates

What We're Looking For

• Experience in collections, ideally within business-to-business collections environments
• Understanding of financial services regulations related to collections — specifically in relation to business collections, across both early and late-stage recovery
• Strong verbal and written communication skills
• Confidence working in a fast-paced, evolving environment
• Familiarity with call centre technologies (diallers, customer portals, etc.)
• A proactive mindset — you enjoy solving problems and making things better

Our Offer

• Salary range: £35,000 - £40,000 pa
• 25 days annual leave (plus bank holidays)
• Private health insurance with AXA
• Income protection
• Life assurance
• Statutory pension
• Fully stocked snacks, drinks, and coffee machine
• Monday lunch on us!