Collections Customer Operations Manager

Royalmailgroup; London; Hybrid; GBP 50,000 - 58,000; Full time

Job summary

A leading company in the UK, Royal Mail, is seeking a Collections Customer Operations Manager to lead a dynamic team. This role involves ensuring exceptional service delivery, promoting inclusivity, and coaching team members for enhanced performance. With benefits like a bonus and flexible working, it’s an exciting opportunity to shape the operational success of a renowned organization during a significant transformation.

Benefits

10% on-target bonus

Generous holiday allowance

Flexible working

Pension scheme

Excellent parental leave policy

Cycle2work scheme

Corporate discounts including retail vouchers

Gym membership

Qualifications

• Role demands flexibility and teamwork to exceed customer expectations.
• Leadership skills to inspire and motivate team members.
• Ability to handle pressure and drive performance improvement.

Responsibilities

• Lead and inspire a team to efficiently collect items.
• Ensure high-quality service while interacting with customers.
• Coach your team in performance improvement and project activities.

Skills

Customer focused

Team player

Results driven

Inspiring leader

Flexible

Job description

Job reference number 325283
Collections Customer Operations Manager - Willesden NW10 4UB
Salary Min: £50,120 Mid: £54,575 Max: £57,915
MCO01
Full time, Permanent
Willesden DO

With requirement to also cover a variety of units within Greater London (East, Central, North and South East London)

For a full job description, please click on the following link: Job Descriptions

ABOUT US

We believe great things are possible and we help make them happen. Royal Mail impacts people and businesses in more than 71 million ways, daily. The only company that delivers to every address in the UK, we bring people closer together, help independent businesses grow and make large corporations work better, connecting companies and customers worldwide. We’re driven to take people further; to empower our customers and colleagues to make their futures whatever they want.

THE ROLE

Full accountability for the Collections operation, you’ll lead and inspire a team of front-line colleagues to efficiently collect items from small to medium outlets and deliver an excellent quality of service as you interact with customers from all walks of life.

Being a great leader means creating a positive and engaging work environment, promoting inclusivity, and being a role model by living our values.

To ensure we reach our best with people management, resource planning and specialist project activity, you’ll also partner with Trade Union to keep raising the bar as you coach your team to deliver performance improvement. This role is integral to making sure our collection operation runs as smoothly as possible. You’ll play a major part in the trust we build with customers.

SHIFT PATTERN

5 days, Monday - Friday 12:00 - 20:00 (Occasional Saturday)

WHAT YOU’LL GET

We’re asking for a lot, but you’ll get a lot in return. First, there’s the 10% on-target bonus, generous holiday allowance, flexible working, pension scheme and an excellent parental leave policy. Then there are all the excellent benefits that come with MyBundle, such as the Cycle2work scheme, and corporate discounts including retail vouchers, travel & attraction discounts, gym membership and more. There’s also all the exciting career opportunities that come with leading a team and driving key decisions. And that’s before we’ve even mentioned the great sense of pride you’ll feel from being part of one of the world’s most recognisable brands as we undergo a historic transformation, and transition from a letters business to a parcels business.

If you are successful in your application, please note that this is a national role and may affect your salary if you are currently performing a role in a Defined Area or Inner/Outer London pay area.

ABOUT YOU

This is a role packed full of influence, challenges and responsibility, so we need someone who is flexible and can excel under pressure. Customer focussed, team player, results driven, inspiring leader – you know how to get the best out of our people and deliver the best to our customers. You can empathise, motivate, coach, collaborate and you’re not afraid to do things differently and champion change, whether that’s through reduced cost, innovative work practices or data driven ideas. We’re looking to you to bring your skills and experience to make brilliant things possible.

NEXT STEPS

Ready to apply? Then complete your application online and submit your CV.If successful, you’ll be invited to a face-to-face assessment where you’ll have the chance to showcase your abilities and passion. You’ll also take part in a capability-based interview and a short management scenario exercise – more details will be provided on the day.

If you are successful in your application, you be provided with the necessary training to support you in your new role.

As part of your induction journey, you will be required to attend a week of formal classroom training. You will be required to travel and, dependant on location of the training, you may need to stay overnight. This training will be during the second or third week of you being appointed to role.

Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

Job Enquiries:[e-mail]
Recruitment Enquiries:[e-mail]

Closing Date: 25th June. Please note, this advert may close early if the appropriate number of applications has been reached.

For guidance on writing a great CV and how to prepare and conduct yourself at interview there are two online courses available on SuccessFactors called ‘CV Guidance’ and ‘Interview Skills’.

As part of the online application process you will be asked to confirm that you meet the minimum eligibility criteria. Before completing your application, you should read the criteria below in order to check that it is appropriate for you to apply.

Details of the internal application eligibility criteria can be found here

Terms of appointment are detailed within the advert and voluntary transfer terms will apply (unless stated otherwise).