Collections Agent

TN United Kingdom; Warrington; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading specialist lender in consumer finance is on the lookout for a dedicated Collections Agent to join their dynamic Customer Care team. This role is pivotal in assisting customers who face payment difficulties, allowing you to make a real difference in their lives. You will proactively engage with customers, develop personalized payment plans, and ensure compliance with company policies. With a focus on empathy and understanding, this position offers the chance to build meaningful relationships while navigating challenging situations. Join this innovative firm and contribute to a supportive environment that values your efforts and rewards your dedication.

Benefits

25 days holiday allowance

Birthday off

Clear development pathways

Employee Assistance Programme

Pension scheme

Free parking

Discount platform

Regular charity activities

Amenities on business park

Refer a friend scheme

Qualifications

• Compassionate individual with a genuine desire to help customers.
• Strong problem-solving and analytical skills.

Responsibilities

• Proactively reach out to customers with outstanding balances.
• Collaborate with customers to develop sustainable payment plans.

Skills

Communication Skills

Problem-Solving Skills

Interpersonal Skills

Computer Literacy

Education

Experience in Collections

Customer Service Background

Tools

Customer Service Software

Job description

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Do you have a passion for helping people find solutions?

A leading Specialist Lender of Consumer Finance is seeking a dedicated and results-oriented Collections Agent to join our growing Customer Care team.

About the Role:

In this important role, you'll play a key part in assisting customers facing payment difficulties. You'll work collaboratively with customers to develop personalized payment plans and ensure collections activities adhere to company policies and regulations.

What You'll Do:

1. Proactively reach out to customers with outstanding balances.
2. Listen empathetically to customer concerns and identify the root cause of payment issues.
3. Collaborate with customers to develop realistic and sustainable payment plans.
4. Clearly communicate collection policies and procedures in a professional manner.
5. Negotiate and secure timely payments while maintaining positive customer relationships.
6. Process payments and update customer accounts accurately.
7. Document all customer interactions and adhere to strict data protection regulations.

Who You Are:

1. A compassionate and understanding individual with a genuine desire to help others.
2. Excellent communication and interpersonal skills, with the ability to build rapport with customers in challenging situations.
3. Strong problem-solving and analytical skills to identify solutions for customers.
4. Highly organized and detail-oriented, with the ability to manage multiple tasks efficiently.
5. Strong computer literacy skills and proficiency in relevant customer service software (a plus).
6. Experience in a collections environment or a related field (a plus).

Why Apply?

• Holiday allowance which increases with length of service including bank holidays (starting at 25 days and increasing to 27 with length of service)
• A day off for your Birthday
• Clear development pathways and training
• Reward and recognition platform
• Occupational sick pay
• Pension scheme
• Free parking and convenient business park location
• Regular charity and engagement activities
• Employee Assistance Programme (EAP)
• Benefit Hub discount platform
• Refer a friend scheme
• Great amenities on the business park including shuttle bus, cash point, cafes/street food vendors, creche, subsidised gym, yoga classes, cycle facilities and shower