Collections Agent

jobs24.co.uk; Manchester; On-site; GBP 26,000 - 30,000; Full time

Job summary

Join a dynamic team as a Payment Support Agent, where your exceptional communication and empathy skills will help customers manage their financial challenges. In this role, you will engage with customers experiencing payment issues, offering tailored solutions and support. This position not only allows you to make a real difference in people's lives but also offers a supportive environment for your career growth. With a focus on empathy and teamwork, you'll be part of a company that values diversity and strives for excellence in customer service. If you're passionate about helping others and want to thrive in a positive workplace, this opportunity is perfect for you.

Benefits

25 days holiday plus bank holidays

Private Medical via Vitality

Health cash plan via Health Shield

Pension contribution of 5%

Free breakfast and drinks

Employee discounts

1 volunteer day per year

6 free counselling sessions

Enhanced company sick pay

Enhanced family leave

Qualifications

• Previous experience in Payment Support or Collections roles.
• Excellent verbal and written communication skills.

Responsibilities

• Handle customer queries regarding financial difficulties.
• Set up payment plans and support customers effectively.

Skills

Communication Skills

Empathy

Financial Principles Knowledge

Problem Solving

Job description

Payment Support Agent at Oodle Car Finance.
The Payment Support Team at Oodle Car Finance is on a mission to deliver a great customer experience. In this role, you will support our customers who have outstanding payments to help them manage any missed payments. You will have exceptional communication and empathy skills and be able to build relationships with our customers to support them with the right outcome.
If you are passionate, driven, and committed to providing a first-class customer experience, we'd love to hear from you.
At Oodle, our customers and people are at the heart of what we do. This is a great opportunity to work for a company that will support your career and be part of a positive and dynamic team.

What you'll be getting up to:

1. Dealing with telephone queries from customers who are experiencing financial difficulties.
2. Having great conversations with customers to find suitable payment solutions for any missed payments.
3. Setting up payment plans and working with other specialist teams to support the customer.
4. Displaying compassion and understanding towards customers in vulnerable circumstances.
5. Recording conversations and administrative actions within the relevant systems.
6. Reviewing processes which could be automated or enhanced to improve the customer and business experience.
7. Identifying and raising any risks with your line manager.

The role will be a great fit if:

1. Previous experience of working in a similar Payment Support/Collections/Recoveries role.
2. Excellent communication and listening skills, both verbal and written, to effectively interact with our customers.
3. Strong knowledge of financial principles and understanding different ways of supporting our customers.
4. A desire to support our customers to improve their financial health.
5. Ability to proactively manage and prioritise caseload in line with KPIs.

We are a friendly team looking for someone who will roll their sleeves up and do what it takes to make Oodle a key player in the used-car industry.

Our values:

1. Embrace being human - empathy and diversity make us stronger.
2. Strive for awesome - it’s awesome when we do better every day.
3. Everyone's a builder - we’re in this together and we win as a team.
4. Bravely honest - we’re honest with ourselves and everyone else.
5. Think customer - they’re at the heart of everything we do.

To find out more about our culture and what happens at Oodle, check out our LinkedIn and Instagram.
Oodle is proud to be an inclusive workplace, and we recognise that diversity of experience, thoughts, and backgrounds leads to better customer outcomes and an environment where our colleagues can thrive. We have several DEI networks made up of our Oodlers who strive to make positive impacts on our cultures.
We’d love if you could submit your application online, but if you need an alternative method or need reasonable adjustments to take part in the interview process, please email [e-mail]

Salary: £26,000 - £30,000
Discretionary Company Bonus Scheme
Working hours: Monday - Friday 9am - 6.30pm (1 hour lunch), one Saturday every 3 weeks from 9am - 1pm (37.5 hours per week)

Our perks:

1. 25 days holiday (rising to 28 after 3 years service) plus bank holidays.
2. Private Medical - via Vitality, with reward schemes paid for you and your family.
3. Health cash plan - via Health Shield for employees and children claiming money back for dental, optical, etc.
4. Pension - Oodle will contribute 5% of your salary into your pension pot.
5. Free breakfast, drinks, and fruit in the office.
6. Employee discounts for major shops.
7. 1 day volunteer day per year.
8. Mental health care - 6 free counselling sessions via our EAP (Employee Assistance Programme).
9. Paid sick leave - enhanced company sick pay.
10. Enhanced family leave for primary and secondary caregivers.

Oodle - who are we?
Our mission is to be the UK’s simplest way to find and finance a great value used car. We want to put car buyers back in control and make the car buying experience as simple, straightforward, and joyful as possible. We are a team of 450 people located in Manchester, Oxford, and London. Over the past 6 years, we’ve supported tens of thousands of customers on their car buying journey and know 2023 is shaping up to be another exciting year!