Collections Advisor

Oakley Recruitment Limited; Stafford; On-site; GBP 11,160 - 16,740; Full time

Benefits offered by this job

Monthly commission £1,000–£1,500

Full training provided

37.5 hours per week

Birthday holiday

Free parking

Office-based work

Extra holiday days

Volunteering days

Death in service

Health support

Gym discounts

Daily fruit

Job summary

Oakley Recruitment is working with an expanding organisation based in Tamworth to recruit a Collections Advisor. The role involves making calls to business customers to discuss outstanding debt, collecting on behalf of organisations and maintaining customer rapport.

Full training is provided and the role is office-based in a fast-paced environment. The position offers a competitive monthly commission (£1,000–£1,500), a 37.5-hour week (Mon-Fri), and additional benefits such as birthday holiday,

Qualifications

• Previous experience in a similar role or transferable skills from retail/hospitality.
• Excellent communication and negotiation abilities.
• Confident and effective time management with a proactive approach.

Responsibilities

• Making calls to business customers to discuss outstanding debt.
• Collecting debt on behalf of organisations.
• Sending emails and correspondence.
• Building customer rapport.
• Updating and maintaining the database.

Skills

Communication

Negotiation

Time management

Organisational

Self-motivated

Job description

Oakley Recruitment is working in partnership with an expanding organisation based in Tamworth. This is an excellent opportunity to join the team as an Collections Advisor.

Culture and Environment

Our client's culture is warm, friendly and welcoming. They have a lively and open-plan office working space, enabling you to collaborate with colleagues in a fast-paced environment. The office has an extremely professional feel to it, and the team is hardworking.

Personality

Confident and energetic individuals will thrive in this role. This is a perfect opportunity for someone who is driven to succeed and work hard, and it will pay off. Creating a positive first impression is essential, and wanting to do a good job. This opportunity would suit someone who is driven, proactive and resilient.

Reward

• Monthly commission average £1,000 / £1,500 per month
• Full training provided
• 37.5 hours per week, Monday to Friday 9am - 5:00 pm (1 day a week 9:00 - 5:30pm)
• Gifted birthday holiday day
• Free parking
• Full office-based
• Buy and sell up to 5 extra days holiday
• 20 days holiday plus bank holidays
• Up to 2 paid volunteering days a year
• Death in service benefit x2 annual salary
• Health and medical support
• Discounted gym memberships
• Fruit delivered daily to the office

Job Role

• Making calls to business customers to discuss outstanding debt
• Collecting debt on behalf of organisations
• Sending emails and correspondence
• Building customer rapport
• Updating and maintaining the database

Skills and experience

• Previous experience in a similar role or transferable skills in retail, hospitality
• Excellent communication and negotiation skills
• Confident and effective time management
• Good problem-solving, communication, and organisational skills
• Balance empathy with assertiveness
• Possess a positive attitude and enthusiasm
• Maintain professionalism in all aspects of communication
• Self-driven and motivated

Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.