Client Service Executive

Oakley Recruitment Limited; Birmingham; On-site; GBP 17,908 - 27,552; Full time

Benefits offered by this job

Hybrid working – 3 days office / 2 in

Overtime pay

Accrued holiday pay

Excellent career progression

Job summary

Oakley Recruitment is seeking a customer-focused individual to join a global organisation in Birmingham for a 12-month temporary contract with potential to go permanent. Role suits graduates or those from retail or hospitality backgrounds, aiming to deliver exceptional service.

Offered are 35 hours per week, hybrid work (3 days in office, 2 days at home), and overtime paid at higher rates. Excellent career progression and modern offices are highlighted by the client.

Qualifications

• Passion for delivering exceptional customer service.
• Excellent written and verbal communication skills.
• Strong interpersonal skills with the ability to build rapport naturally.
• Positive attitude with a willingness to learn and develop.
• Previous experience within hospitality, retail or customer-facing environments would be advantageous.
• Ability to work effectively within a fast-paced team environment.

Responsibilities

• Resolving customer queries via phone, email and webchat.
• Delivering a professional and exceptional customer experience at all times.
• Updating customer accounts accurately and efficiently.
• Escalating queries in line with business procedures.
• Identifying any risks or issues relating to customer information.
• Working towards both individual and team KPI’s.
• Supporting projects and initiatives focused on continuous improvement and service excellence.

Skills

Customer service

Written communication

Verbal communication

Interpersonal skills

Team player

Willingness to learn

Job description

Overview

Oakley Recruitment is proud to be working in partnership with a prestigious global organisation based in Birmingham. This is an incredible opportunity for ambitious and customer-focused individuals looking to launch a long-term corporate career within a highly respected business.

Role Overview

This role is perfect for graduates or individuals from retail, hospitality or customer‑facing backgrounds who are passionate about delivering an exceptional customer experience and genuinely enjoy helping people. The initial contract is temporary for 12 months, however there is a strong opportunity for this position to become permanent with excellent long‑term career progression available.

Culture and Environment

Our client offers a professional yet supportive culture where people are encouraged to grow, develop and thrive. The offices are modern, vibrant and prestigious, with state‑of‑the‑art facilities and luxury‑style breakout spaces that create an inspiring working environment. This is an organisation that truly values individuals who go above and beyond, take pride in their work and consistently deliver a world‑class service experience.

Personality

We are looking for positive, personable and driven individuals who naturally build rapport and genuinely care about helping customers. You will thrive in a fast‑paced environment and enjoy being part of a collaborative and high‑performing team.

Reward

• £13.00 per hour – overtime paid over 35 hours at £19.50 per hour
• 35 hours Monday - Friday
• Weekly rotating shifts: 8am – 4pm, 9am – 5pm, 10am – 6pm and 12pm – 8pm
• Late shifts can be worked remotely if preferred
• Hybrid working – 3 days office / 2 days home
• Accrued holiday pay
• Outstanding modern working environment
• Genuine opportunity to secure a permanent position
• Excellent career progression and development opportunities

Duties & Responsibilities

• Resolving customer queries via phone, email and webchat
• Delivering a professional and exceptional customer experience at all times
• Updating customer accounts accurately and efficiently
• Escalating queries in line with business procedures
• Identifying any risks or issues relating to customer information
• Working towards both individual and team KPI’s
• Supporting projects and initiatives focused on continuous improvement and service excellence

Skills and Experience

• Passion for delivering exceptional customer service
• Excellent written and verbal communication skills
• Strong interpersonal skills with the ability to build rapport naturally
• Positive attitude with a willingness to learn and develop
• Previous experience within hospitality, retail or customer‑facing environments would be advantageous
• Ability to work effectively within a fast‑paced team environment