Volunteer eBay Collections Assistant

Isabel Hospice; Welwyn Garden City; On-site; GBP 10,000 - 40,000; Full time

Job summary

Isabel Hospice is looking for a Volunteer eBay Collections Assistant to help facilitate customer collections at their location. Volunteers will be engaged in a supportive role, ensuring customer satisfaction and awareness of the charity's mission. This role provides an opportunity to gain experience while making a positive impact on the community.

Benefits

Meet new people and learn new skills

Work with a friendly team

Support your local community

Comprehensive induction and training

Support with career goals and personal development

Qualifications

• At least 18 years old.
• Live within an easy commute to the area.
• Interested in volunteering for at least 6 months for at least 3 hours per week.

Responsibilities

• Assist with customer collections from eBay.
• Locate and prepare items for collection.
• Promote the mission of Isabel Hospice.

Skills

Customer service skills

Good organisational skills

Enjoy working in a team environment

Job description

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We're seeking volunteers to assist customers who are collecting items they have purchased. Many customers opt to collect items rather than have them posted, meaning we have the chance to interact with customers to ensure they have a positive experience. When customers arrive to collect their item, we want them to be happy with their product and know that their purchase supports a local charity.

We ask you to commit to at least one regular half-day weekly session and session times are:

AM: 9am to 12pm

PM: 1pm to 3pm

What you’ll be doing:

You will be assisting with:

• Checking our eBay account to identify customer collections
• Locating items in our warehouse and prepping them for collection
• Assisting with moving items (trolleys and team help available for heavy items)
• Welcoming and assisting customers during their collection visit
• Promoting the public’s understanding of the work of Isabel Hospice and the importance of raising funds through our eBay shop
• Promoting and applying the Isabel Hospice Health &Safety Policy
  
  

Your Skills and Abilities:

• Enjoy working in a team environment
• Good organisational skills
• Customer service skills
• Comfortable using a computer and navigating websites like eBay
• Physically able to move stock and assist with collections (help is available when needed)
  
  

Benefits to you:

• Meet new people and learn new skills
• Work with a friendly team and be part of the Isabel family
• Support your local community
• Contribute to the provision of care to our patients
• Comprehensive induction and training
• Support with your career goals and personal development
• Opportunities to learn from long-term volunteers and staff
  
  

Am I eligible to apply to volunteer?

We ask that our volunteers are:

• At least 18 years old
• Live within an easy commute to the area
• Interested in volunteering for at least 6 months for at least 3 hours per week
  
  

All volunteers are assessed individually for the volunteer rolesthey are applying for.We strongly believe in equal opportunities and welcome applicants who are representative of our diverse communities.

Expectations:

• Maintain confidentiality in accordance with Isabel Hospice guidelines.
• Have a professional and courteous manner in accordance with Isabel Hospice policies.
• Demonstrate Isabel Hospice values
• Identify yourself as a volunteer while carrying out your duties
  
  

All appointments are at the discretion of the management team and are subject to a one-month trial period for both parties.

Thank you for supporting Isabel Hospice.

Please note this is an unpaid volunteer opportunity.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Accounting/Auditing and Finance

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