Field Collections Agent

Encore Capital Group; Enfield; On-site; GBP 27,000 - 36,000; Full time

Job summary

A leading company is seeking a Field Collections Agent to support customers by addressing financial situations while working outdoors. This role involves visiting clients to help them manage their accounts and offers a competitive salary, uncapped bonuses, and comprehensive benefits including 31 days holiday and ongoing training.

Benefits

31 days holiday including bank holidays

Employee Assistance Programme

Medicash plans

Comprehensive five-week induction programme

Ongoing support and development

Qualifications

• Ability to work independently and manage time effectively.
• Must have business insurance for vehicle use.
• Comfortable using technology like iPad for customer updates.

Responsibilities

• Visiting customers to resolve outstanding arrears.
• Educating customers on financial repercussions of non-payment.
• Setting up repayment plans and taking payments.

Skills

Technology competent

Customer service

Communication

Job description

Field Collections Agent

*No Warrant Work involved*

Annual earningstotal up to£35,765(inclusive of the car allowance)

Monthly Bonus

Do you have a full driving licence and access to a vehicle for work?

Would you love to work outdoors?

Do you want the flexibility to work the hours to suit you and your customers?

If the answer is yes, then we have an excellent opportunity for you!

Please note we can only accept applications from candidates who reside within Enfieldbut you can expect to travel up to 90mins radius from your home address.

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SALARY:

Basic starting salary from£27,965with potential to rise in role, plus£4,200 p.a.car allowance & fuel card (business use only).

Here atOrbitwe like to go above and beyond. Our monthly bonus structure is uncapped. As a guide Field Collections Agents earn bonuses of £200 - £400 per month which could take your annual earnings total up to£35,765(inclusive of the car allowance).

SHIFTS:

• Working patterns, to support your work-life balance.
• We have an operating window of
  • 8am – 8pm Monday to Friday
  • 9am - 1pm on Saturday.
• We work a 40-hour week. 10-hours of which must be worked during our prime operating window
  • Monday to Friday 4pm – 8pm
  • Saturday 9am – 1pm.

ROLE:

As aField Collections Agent at Orbit Credit Services you will need to be at ease speaking to our customers to discuss options that help them address their financial situation. You’ll be field based covering a region within a 90 minute radius of your home address.

In this rewarding role we’ll support you to use your expertise and commitment to customer service to helping our customers achieve financial health. Your role will involve you:

• Visiting our customers at their home address supporting them get back on track with their outstanding arrears
• Your work will be split between water accounts and our regulated work which will include reconnect visits
• Day to day you can expect to resolve customer’s accounts on a personal basis.
• Taking payments, setting up repayment plans or reconnecting them to our clients to help them achieve financial wellbeing
• Educating customers on the potential consequences of non-payment of their account
• We’ll supply you with an iPad so you can update customers’ accounts with visit outcomes, so you need to be IT literate and comfortable using the iPad

ADDED BENEFITS:

• 31 days holiday (including bank holidays and an annual shutdown over the December festive period)
• Excellent company benefits
• Employee Assistance Programme and Medicash plans
• Working patterns, to support your work-life balance
• To support you with this, our comprehensive five-week induction programme means you will spend time learning how to use our systems and deal with your customers effectively and professionally. We’ll make sure you’re fully prepared to speak to customers once you’ve hit the required quality structure
• Ongoing support and development from our in-house team

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MINIMUM REQUIREMENTS?

• A clear criminal record
• No CCJ’s or IVA’s within the last 6 years
• Own a car and six-points or less on licence
• Must have business insurance add-on for vehicle
• Technology competent and comfortable working alone

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Advisory note: At Orbit we’re regulated by our clients - as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we’re unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.