Part Time Credit Controller & Customer Collections Administrator

Career Outlook Ltd; Windsor; On-site; GBP 21,000 - 23,000; Part time

Job summary

Career Outlook Ltd is seeking a part-time Credit Controller / Administrator in Windsor. The role focuses on customer collections, processing card payments securely, and maintaining accurate debtor records. Flexible hours across two days per week suit someone returning to work.

The candidate will contact customers, chase overdue invoices, and ensure payments are allocated correctly while keeping information confidential. QuickBooks experience is preferred.

Qualifications

• Experience in credit control or accounts receivable roles.
• Ability to communicate with customers and handle payments.
• Proven accuracy in maintaining debtor records and confidentiality.
• Familiarity with QuickBooks or similar accounting software preferred.
• Experience with phone-based collections or payments processing is advantageous.

Responsibilities

• Contact customers by telephone about overdue balances.
• Chase invoices professionally and courteously.
• Take secure card payments by phone (Worldpay).
• Record detailed notes and update debtor records in QuickBooks.
• Monitor overdue accounts and follow agreed collections procedures.
• Escalate difficult cases to management when needed.

Skills

Credit control

Accounts receivable

Customer service

Collections

Telephone-based roles

Bookkeeping/finance admin

Tools

QuickBooks

Worldpay

Microsoft Outlook

Telephone

Shared Collections Email Inbox

Job description

Part time - Credit Controller / Administrator - GBP15-GBP17 per hour, Windsor based - Flexible Hours - Good railway networks and a short work from the station. Friendly working office environment.

Location: Windsor (Office Based) SL4

Hours: 2 days per week - we are flexible on days/timings - would suit a mum returner

About the Role for the Part-time Credit Controller / Administrator:

We are looking for a reliable, organised and confident Credit Controller to take ownership of our customer collections process.

This is an ideal role for someone who enjoys speaking with customers, is comfortable handling payments and can work independently with minimal supervision.

You'll be responsible for contacting customers regarding overdue payments, processing card payments securely and ensuring our debtor records remain accurate and up to date.

Main Responsibilities - Credit Control

• Contact customers by telephone regarding outstanding balances.
• Chase overdue invoices professionally and courteously.
• Take secure card payments over the telephone using Worldpay.
• Record detailed notes of all customer conversations.
• Update customer accounts in QuickBooks.
• Monitor overdue accounts and follow agreed collection procedures.
• Respond to customer payment queries.
• Escalate difficult cases to management where appropriate.
• Ensure all payments are allocated correctly.
• Help reduce debtor days and improve company cashflow.
• Maintain complete confidentiality regarding customer information.

Fleet Management Administration:

• Vehicle maintenance schedules - servicing, MOTs and other maintenance requirements.
• Monitoring allocated vehicle mileage allowances.
• Safety and compliance - including ensuring drivers respond to vehicle recalls and other required actions.
• Data and technology - including monitoring/checking GPS tracking information.
• Legality and compliance - ensuring vehicles remain appropriately taxed and insured.
• Parking fines - identifying the relevant driver and ensuring fines/notices are transferred to the driver's name and address where appropriate.

Systems Used

• QuickBooks
• Worldpay
• Microsoft Outlook
• Telephone
• Shared Collections Email Inbox

Person Specification:

We are looking for someone who is:

• Friendly but confident on the telephone.
• Professional and polite.
• Highly organised.
• Reliable and dependable.
• Honest and trustworthy.
• Able to work without supervision.
• Comfortable asking customers for payment.
• Calm under pressure.
• Good at listening and problem solving.
• Computer literate.
• Excellent attention to detail.
• Strong administration skills

Experience for the part-time credit controller / administrator

Ideally you'll have experience in one or more of:

• Credit control
• Accounts receivable
• Customer service
• Collections
• Telephone-based roles
• Bookkeeping or finance administration

QuickBooks experience would be an advantage but training can be provided.

Personal Qualities

• Takes ownership of their work.
• Has excellent initiative.
• Is mature and dependable.
• Can build rapport quickly with customers.
• Is persistent without being aggressive.
• Enjoys helping businesses improve their cashflow.
• Understands the importance of professionalism and confidentiality.

What Success Looks Like

• Be confidently managing overdue accounts.
• Have built positive relationships with customers.
• Be keeping debtor records fully updated.
• Be collecting payments efficiently over the phone.
• Be helping reduce overdue debt and improve cashflow.

Salary

GBP15.00-GBP17.00 per hour, depending on experience.

We're looking for someone who treats the business as if it were their own - someone who takes pride in getting things done without needing to be micromanaged.

CAREER OUTLOOK REGRETS THAT THEY CAN ONLY CONTACT SUCCESSFUL CANDIDATES