Collections Administrator

Cummins Mellor; Blackburn; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Salary £27,600

25 days holiday

Mon-Fri 9am-5pm

Pension

Ongoing training

Industry qualifications

Free parking

Job summary

Cummins Mellor in Blackburn is seeking a Collections Administrator to join a growing financial services team. You will handle arrears, contact customers, and manage payments in a fast-paced environment.

Ideal candidates have strong administration and telephone skills, attention to detail, and resilience under pressure. Collections experience is beneficial but not essential. This full-time role offers pension and ongoing training.

Qualifications

• Previous administration experience, ideally within financial services.
• Strong telephone and negotiation skills.
• Excellent attention to detail and numerical ability.
• Confident working under pressure and managing priorities.
• Resilient, self-motivated and proactive.
• Strong written and verbal communication skills.
• Positive, can-do attitude with strong customer focus.
• Collections or arrears experience advantageous but not essential.
• Experience with Asset Finance would be advantageous.

Responsibilities

• Handle inbound and outbound calls with customers, brokers, agents and solicitors.
• Manage customer arrears, including failed Direct Debits and repossession cases.
• Maintain the live arrears list, ensuring action is taken and escalated appropriately.
• Process credit and debit card payments.
• Issue statements, legal notices and relevant correspondence.
• Investigate customers and assets using available online tools.
• Manage forbearance requests and business administration/liquidation cases.
• Escalate cases to agents or solicitors where appropriate.
• Ensure all activity complies with data protection, money laundering and company guidelines.
• Support the training of new team members where required.

Skills

Telephone skills

Negotiation

Attention to detail

Numerical ability

Communication skills

Customer focus

Working under pressure

Proactive

Job description

Blackburn
Full-time | Permanent |

We’re looking for a Collections Administrator to join a growing team within an established financial services business. This is a great opportunity for someone with strong administration experience who thrives in a fast-paced environment and is confident dealing with customers and managing arrears.

Key Responsibilities

• Handle inbound and outbound calls with customers, brokers, agents and solicitors.
• Manage customer arrears, including failed Direct Debits and repossession cases.
• Maintain the live arrears list, ensuring action is taken and escalated appropriately.
• Process credit and debit card payments.
• Issue statements, legal notices and relevant correspondence.
• Investigate customers and assets using available online tools.
• Manage forbearance requests and business administration/liquidation cases.
• Escalate cases to agents or solicitors where appropriate.
• Ensure all activity complies with data protection, money laundering and company guidelines.
• Support the training of new team members where required.

Skills & Experience Required

• Previous administration experience, ideally within a financial services environment.
• Strong telephone and negotiation skills.
• Excellent attention to detail and numerical ability.
• Confident working under pressure and managing competing priorities.
• Resilient, self-motivated and proactive.
• Strong written and verbal communication skills.
• A positive, can-do attitude and strong customer focus.
• Collections or arrears experience would be advantageous but is not essential.
• Experience with Asset Finance would be advantageous.

Benefits

• Salary – £27,600
• 25 days holiday plus bank holidays
• Monday to Friday, 9am–5pm
• 30-minute lunch
• Pension and ongoing training
• Industry-recognised qualifications
• Free parking at a purpose-built office just off the M65