Collections Account Manager

Michael Page (UK); London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the financial sector is seeking a debt recovery specialist. This role involves negotiating repayment plans and maintaining compliance while delivering outstanding customer service. Situated in London, the company offers a hybrid working model and opportunities for professional development.

Benefits

Easy access to public transport

Hybrid working model after 2 months

Professional development opportunities

Qualifications

• Strong communication skills for client negotiations.
• Persistence in managing rejection and positive attitude.
• Attention to detail for accurate record-keeping.
• Problem-solving abilities to help clients manage debts.
• Customer service orientation for balancing recovery with support.
• Financial acumen to understand products and regulations.

Responsibilities

• Contact clients regarding overdue payments and their financial situations.
• Negotiate feasible repayment plans benefiting both clients and the company.
• Monitor account status and update records with payment activities.
• Collaborate with legal and compliance teams on complex cases.
• Provide excellent customer service while being firm on debt recovery.
• Ensure compliance with financial regulations and company policies.

Skills

Communication

Persistence

Attention to Detail

Problem-solving

Customer Service Orientation

Financial Acumen

Job description

• Hybrid working
• Market leading company

About Our Client

The client is a global financial institution known for its comprehensive banking services. They prioritise customer satisfaction, regulatory compliance, and innovative financial solutions to support their diverse clientele.

Job Description

• Contacting clients with overdue payments to discuss their financial situation.
• Negotiating repayment plans that are feasible for clients and beneficial for the company.
• Monitoring account status and updating records with payment activities.
• Collaborating with legal and compliance teams to handle complex cases.
• Providing excellent customer service while maintaining a firm stance on debt recovery.
• Ensuring compliance with financial regulations and company policies.

The Successful Applicant

• Strong communication skills: Ability to effectively negotiate and handle difficult conversations with clients.
• Persistence and resilience: Capable of managing rejection and maintaining a positive attitude.
• Attention to detail: Ensures accurate record-keeping and compliance with regulations.
• Problem-solving abilities: Finds creative solutions to help clients manage their debts.
• Customer service orientation: Balances firm debt recovery with excellent client support.
• Financial acumen: Understands financial products and regulatory requirements.

What's on Offer

• Easy access public transport
• Hybrid model - after 2 months
• Professional development