Colleague Experience Lead

The Very Group; Liverpool; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Flexible, hybrid working model

Inclusive culture and environment

£1,000 flexible benefits allowance

30 days holiday + bank holidays

LinkedIn learning access

Up to 25% discount on Very.co.uk

Matched pension up to 6%

Job summary

The Very Group is seeking a Colleague Experience Lead to shape and evolve the experience of colleagues across the organisation, with a focus on onboarding and offboarding. You will lead a team of advisers and specialists, drive operational excellence, and continuously improve processes with data-driven insight.

As a senior people-focused leader, you will balance experience with controls, ensure compliance, and deliver a roadmap for automation and self-service.

Qualifications

• Experience leading Colleague Experience, People Operations, HR Operations or Shared Services teams.
• Strong knowledge of employment legislation, compliance and operational governance.
• Experience using data, insight and feedback to improve services and inform decision-making.
• Track record of introducing automation or self-service solutions to improve processes.

Responsibilities

• Lead a team focused on delivering a seamless, end-to-end colleague experience across every stage of the colleague lifecycle.
• Use colleague feedback, insight and data to identify opportunities to improve experiences, remove friction and create moments that matter.
• Ensure colleague processes are delivered accurately, efficiently and in line with all legal, regulatory and compliance requirements.
• Balance exceptional colleague experience with robust controls, governance and risk management.
• Build and deliver a roadmap that increases automation and self-service across the colleague journey.
• Use data and insight to simplify processes, eliminate inefficiencies and continuously improve how we support colleagues and managers.
• Build, develop and inspire a high-performing team, creating an environment where people can do their best work.

Skills

People leadership

Stakeholder management

Data-driven decision making

Process improvement

Job description

We're the team behind digital retailer Very.

Our purpose, helping families get more out of life, powers everything we do.

And we want our people to get more out of life too! If you're high-performing, ambitious and make the most of every opportunity, we want to hear from you. In return, you'll enjoy heaps of flexibility, great perks and benefits, and the freedom to be yourself, keep learning and take your career wherever you want it to go.

If you love making a difference, you'll love making it sparkle for millions of Very customers.

About us

We're the team behind digital retailer Very.

Our purpose, helping families get more out of life, powers everything we do.

And we want our people to get more out of life too! If you're high-performing, ambitious and make the most of every opportunity, we want to hear from you. In return, you'll enjoy heaps of flexibility, great perks and benefits, and the freedom to be yourself, keep learning and take your career wherever you want it to go.

If you love making a difference, you'll love making it sparkle for millions of Very customers.

About the role

At The Very Group, we know that great colleague experiences create great customer experiences.Our colleague experience team area key part of our people team,supportingthe full end to end colleague journey.

We'relooking for aColleague ExperienceLeadto shape and continually evolve the experience of colleagues across key moments that matter, with a particular focus on onboarding and offboarding. From a colleague's first interaction with the business through to their final day,you'llensure every touchpoint is seamless,consistentand meaningful.

Leading a team of colleague experienceadvisors &specialists,you'lldrive operational excellence whileidentifyingopportunities to simplify processes, remove friction and enhance the overallexperience.You'lluse data,insightand feedback to improve processes, increase automation and self-service, and help create an experience that colleagues genuinely value

You'llbalanceexperience, efficiency and compliance to ensure our processesremainaligned with employment legislation and regulatory requirements.

This is an opportunity to make a real impact across the business, influencing the experience of thousands of colleagues.

Whatyou'llbe doing:

Creating brilliant colleague experiences

• Lead a team focused on delivering a seamless, end-to-end colleague experience across every stage of the colleague lifecycle.

• Use colleague feedback, insight and data to identify opportunities to improve experiences, remove friction and create moments that matter.

Driving operational excellence

• Ensure colleague processes are delivered accurately, efficiently and in line with all legal, regulatory and compliance requirements.

• Balance exceptional colleague experience with robust controls,governanceand risk management.

Leading continuous improvement

• Build and deliver a roadmap that increases automation and self-service across the colleague journey.

• Use data and insight to simplify processes,eliminateinefficienciesand continuously improve how we support colleagues and managers.

Leading and developing your team

• Build, develop and inspire a high-performing team, creating an environment where people can do their best work.

• Set clear priorities, removeobstaclesand ensure the teamremainsfocused on delivering the improvements that will have the greatest impact on colleagues.

About you

You'llbe passionate about colleague experience and motivated by making things better.

You'llthrive in a fast-paced environment, enjoy solving problems and be comfortable balancing operational excellence with continuous improvement.You'llbe a collaborative leader who brings people together, simplifies complexity and creates momentum.

We are looking for someone whohas:

• Experience leadingColleagueExperience,People Operations, HR Operations, Shared Services teams.

• A passion for creating exceptional colleague experiences.

• Strong knowledge of employment legislation,complianceand operational governance.

• Experience using data,insightand feedback to improve services and inform decision-making.

• A track recordof introducing automation, self-servicesolutionsor process improvements.

• Excellent stakeholder management and communication skills.

• Strong planning and prioritisation capability within a complex, high-volume environment.

• Experience building, developing and leading high-performing teams.

• A continuous improvement mindset with a desire to challenge the status quo.

• Most importantly,you'llbe curious,collaborativeand passionate aboutdelivering a serviceand creating experiencesthataresimple,effectiveandgenuinelymakes a difference for our colleagues.

Should your application progress we require you to let the team know if there is anything you need to disclose in relation to any of these checks prior to them being undertaken, including any unspent criminal convictions.

As an inclusive employer please do let us know if you require any reasonable adjustments.

Some of our benefits

• Flexible, hybrid working model
• Inclusive culture and environment, check out our Glassdoor reviews
• £1,000 flexible benefits allowance to suit your needs
• 30 days holiday + bank holidays
• LinkedIn learning access
• Up to 25% discount on Very.co.uk

• Matched pension up to 6%
• More benefits can be found on our career site

Diversity, inclusion and equal opportunities

We're building a culture of everyday inclusion, and welcome applications from anyone who believes they can do the job. We don't discriminate based on age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

We want our recruitment process to be accessible to everyone. If you need reasonable adjustments to apply, interview, or perform a role, let us know via [e-mail]. We'll be happy to support you.

We're proud to be a Disability Confident Committed Employerand have nine brilliant colleague networks - including DAWN (Disability Awareness at Very) and Think (Neurodiversity at Very) - that are helping us make Very an even more inclusive place to work.